Mastering Business Protocol, Ethics, and Professional Conduct
Classified in Philosophy and ethics
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Understanding Business Protocol and Etiquette
Types of Protocol
- Official Protocol: Pertains to formal events.
- Social Protocol: Refers to universally accepted social norms.
- Business Protocol: Specific to an organization's conduct.
Defining Key Concepts
Protocol is about doing the right thing, at the right time, for the right reason, and with respect. It governs both internal and external behavior.
Business Etiquette is the set of professional and social norms we follow that dictates our conduct, created to facilitate our coexistence.
Social norms are what we are supposed to do, while social use is what we actually do.
Leadership and Corporate Values
Executive Behavior
Executives set the standard for workplace conduct. A good leader should:
- Set the rules
