ISO 9000 Quality Management: Principles, PDCA, and Implementation
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ISO 9000 Quality Management System: Core Principles
The ISO 9000 Quality Management System (QMS) is built upon eight fundamental principles derived from Total Quality Management (TQM):
- Customer Focus: Understand customer needs, meet their requirements, and strive to exceed their expectations.
- Leadership: Establish unity of purpose and organizational direction, fostering an environment that promotes employee involvement and objective achievement.
- Involvement of People: Leverage the full abilities of involved employees for the benefit of the organization.
- Process Approach: Recognize that desired results are achieved more efficiently when activities and related resources are managed as processes.
- System Approach to Management: Identify, understand,