Core Principles of Marketing and Customer Value
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Defining Marketing and Its Core Goals
Marketing is a business function dealing with customers. The simplest definition: marketing is engaging customers and managing profitable customer relationships. The goal of marketing is to:
- Attract new customers by promising superior value.
- Keep and grow current customers by delivering satisfaction.
Sound marketing is critical to the success of every organization. Both for-profit firms (such as Apple) and not-for-profit organizations use marketing. Marketing is all around you: at home, at university, and at work. Marketing is not only selling and advertising; it is satisfying customer needs.
Formal Definition of Marketing
The most complete definition: Marketing is the activity, set of institutions, and processes... Continue reading "Core Principles of Marketing and Customer Value" »