Notes, summaries, assignments, exams, and problems for Other subjects

Juran's Contributions to Quality

1. Who Defined Quality as an Adequacy for Use?

R= Juran

2. According to Juran's Definition of Quality, Who Determines Product Quality?

R= The customer

3. What Was Juran's Constant Focus?

R= The pursuit of optimal quality

4. What Are the Five Quality Characteristics According to Juran?

R=

• Technology
• Psychology
• Time-oriented
• Contractual
• Ethical

5. What Are the Six Steps to Troubleshooting?

R=

1. Identify the project
2. Establish the project
3. Diagnose the cause
4. Remedy the cause
5. Hold the gains
6. Replicate results and nominate future projects

Deming's Philosophy

6. Who Revised His Philosophy on Quality Management?

R= Deming

7. Who Is Remembered for His Fourteen Points?

R= Deming

8. What Are the First Two Deadly Diseases of Western Management According

Vocabulary Pricing

Penetration Pricing

When a company offers a limited-time discount and then raises the price. Examples: telephone agencies, insurance.

Premium Pricing

A strategy where a company prices its product higher than competitors. Examples: Apple, Ferrari.

Price Skimming

A strategy where a firm charges the highest initial price customers will pay and then gradually lowers it. Example: Apple lowers the price of previous iPhone models when they release a new one.

Captive Pricing

A strategy used for products with a core component and expensive accessories. Example: Printing machines are cheap, but the necessary accessories are expensive.

Predatory Pricing

The illegal act of setting prices low to eliminate competition.

Loss Leadership Pricing

Involves... Continue reading "Pricing Strategies, AIDA Model, Persuasive Techniques, and Advertising Appeals in Marketing" »

Defining Performance Appraisal

A method by which an employee's job performance is documented and evaluated. Performance appraisals are an integral part of career development, consisting of regular reviews of employee performance within organizations.

Human Performance in Organizations

This area of work is based on job analysis. It evaluates the quality of an employee's performance through internal comparisons or against comparable rating standards. After all information is gathered, feedback is generated, and coaching for workers takes place.

Three Steps in Performance Appraisal

1. Identification

   Determining which areas of work the manager should examine when measuring performance. This is usually based on job analysis. An appraisal system measures

Market Segment Requirements

For market segments to be truly useful, they must possess the following characteristics:

• Measurable: The size, purchasing power, and profiles of the segments can be quantified and assessed.
• Accessible: The segments must be able to be effectively reached and served through marketing efforts.
• Substantial: The segments should be large or profitable enough to warrant serving them.
• Differentiable: Segments must respond distinctly to different marketing mix elements and programs, allowing for tailored approaches.
• Actionable: Effective programs can be designed and implemented for attracting and serving the identified segments.

Evaluating Market Segments

When evaluating different market segments, a firm must carefully consider three... Continue reading "Mastering Market Segmentation & Marketing Strategies" »

Operations research (OR) is an analytical method of problem-solving and decision-making that is useful in the management of organizations. In operations research, problems are broken down into basic components and then solved in defined steps by mathematical analysis.

The process of operations research can be broadly broken down into the following steps:

1. Identifying a problem that needs to be solved.
2. Constructing a model around the problem that resembles the real world and variables.
3. Using the model to derive solutions to the problem.
4. Testing each solution on the model and analyzing its success.
5. Implementing the solution to the actual problem.

Disciplines that are similar to, or overlap with, operations research include statistical analysis, management... Continue reading "Operations Research: Definition, Characteristics, and Uses" »

Purpose of Analysis

Investigating Information System Problems

The main purpose of the analysis stage is to investigate problems within an information system. The solution might involve improvements to the existing system or the creation of a completely new one.

Understanding the Existing System

Systems analysts tasked with investigating the current system may not be familiar with how the organization operates. They need to thoroughly examine the present system to determine user requirements. This involves understanding the purpose of the business or organization and its existing system in terms of inputs, processing, and outputs.

Identifying Constraints

The analysis stage also includes identifying any constraints that might impact the new system.... Continue reading "The Systems Development Life Cycle" »

Service-Related Granularity

Service Granularity represents the functional scope of a service. For example, fine-grained service granularity indicates that there is a small quantity of logic associated with the service's overall functional context.

Capability Granularity: The functional scope of individual service capabilities is represented by this granularity level. For example, a GetDetail capability will tend to have a finer measure of granularity than a GetDocument capability.

Constraint Granularity: The level of validation logic detail is measured by constraint granularity. For example, the more coarse the constraint granularity is, the fewer constraints (or smaller the amount of data validation logic) a given capability will have.

Data Granularity:... Continue reading "Service Granularity, Performance, and Models in REST Architecture" »