Mastering Quality Management Principles and Tools
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Quality Management
Definition: A way for companies to make sure their products or services meet the required standards.
Parts of Quality Management:
Quality Assurance: Making sure processes follow certain standards.
Quality Control: Checking & measuring the quality of products or services.
Quality Improvement: Making changes to improve quality over time.
Total Quality Management (TQM)
Definition: A team effort where everyone in the organization works to improve quality.
Goal: To make sure all processes, products, & services are high quality.
Four Main Points:
Customer Focus: Satisfying or exceeding what customers expect.
Continuous Improvement: Always finding ways to improve & reduce waste.
Employee Participation: Involving & empowering