Notes, summaries, assignments, exams, and problems for English

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Formal Complaint and Request Email Templates for Customer Service

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Estructura

1. Saludo

Dear Sir or Madam,

2. Introducción (Explica el motivo del email)

  • I am writing to inquire about… (Si preguntas por algo)
  • I am writing to apply for… (Si solicitas algo)
  • I am writing to express my concern about… (Si te quejas de algo)

3. Cuerpo (Desarrolla la información en 1-2 párrafos)

  • I would appreciate it if you could provide me with further details regarding…
  • Could you please let me know…?
  • I would be grateful if you could…

4. Cierre (Despedida educada)

  • I look forward to your reply.
  • Thank you in advance for your time and assistance.
  • I would appreciate your prompt response.

5. Despedida

  • Best regards,
  • Yours sincerely, (Si conoces el nombre)
  • Yours faithfully, (Si no conoces el nombre)
  • [Your Name]

Subject: Issue with My Recent

... Continue reading "Formal Complaint and Request Email Templates for Customer Service" »

Practical English Language Drills: Grammar & Vocab

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Section 1: Comprehension and Vocabulary

1.1 Emotional Impact & Symbolism

  1. They can provoke strong feelings, similar to how personal photos do. (Lines 3-4)
  2. It is important because the polar bear on melting ice represents global warming and the human effect. (Lines 17-18)

1.2 Vocabulary: Synonyms

  • Conducted: Carried out
  • Very funny: Hilarious
  • Extremely sad: Heart-breaking
  • Brutal: Harsh

1.3 True or False Statements

  • False. (Lines indicate a third of the participants would save their photographs.)
  • False. (The birds made the writer smile.)
  • True. (Lines indicate he froze in fear.)

1.4 Multiple Choice Answers

  • c)
  • c)
  • a)

Section 2: Grammar Practice

2.1 Verb Tenses & Conditionals

  1. left / will be relaxing
  2. not to take / had listened / wouldn't have made
  3. wanted / had ...
... Continue reading "Practical English Language Drills: Grammar & Vocab" »

Hotel Complaint Procedures and English Grammar Exercises

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Hotel Communication and Vocabulary

  • 1. Two
  • 2. Hasn't
  • 3. 15
  • 4. Changeover
  • 5. Ground
  • 6. Late lunch

Dialogue snippets:

  • I’ll check if housekeeping has finished servicing your rooms yet.
  • Yes, thanks. We’ve already had coffee.
  • We’ve had a long flight plus a two-hour coach transfer from the airport.
  • Your rooms won’t be ready for another two hours.
  • Of course. I’ll page the duty manager for you.
  • I want to complain about the delay in checking into our rooms.
  • The travel company transferred us with no tour representative or information.
  • We shouldn’t have to meet at the airport.

Case Study: Millie Harrison's Complaint

  1. Who is Millie Harrison writing to? She is writing to the manager of the National Hotel.
  2. When did she stay at the National Hotel? She stayed from
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Mastering English Vocabulary and Phrasal Verbs

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Memory and Recollection

  • Blot out: Forget
  • Evoke: Bring to mind
  • Recall / Remind / Reminisce: Remember
  • Suppress: Forget
  • A trip down memory lane: Reminds you of pleasant or sentimental memories
  • Come flooding back: Suddenly or strongly remembered
  • Memory like a sieve: Very bad memory
  • Jog your memory: Cause to remember
  • Know something by heart: From memory
  • Rack your brains: Try hard to remember
  • Ring a bell: Remind of something
  • Take you back to: Remind you of a specific time

Common Phrasal Verbs and Meanings

  • Walk out on: Leave
  • Stand up for: Defend
  • Go for: Decide on
  • Look into: Investigate
  • Turn out: Happen or develop
  • Play up: Behave badly (portarse mal)
  • Sign up for: Enroll in (matricularse en)
  • Account for: Cover from total
  • Go down: Decrease
  • Look down on: Despise (despreciar)
... Continue reading "Mastering English Vocabulary and Phrasal Verbs" »

Mastering Your Voice Assistant: Clever Questions for Siri

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Engaging Your Voice Assistant: Essential Prompts

Discover a comprehensive list of questions and commands to interact with your voice assistant, from everyday queries to humorous and thought-provoking prompts. Enhance your experience and uncover unique responses.

Basic Interactions & Everyday Commands

  • Call me [Name]: Your assistant will use this name when addressing you.
  • Knock Knock.
  • Show me the money.
  • What are you wearing?
  • How are you?
  • Where are you?
  • What do you look like?
  • Where are you from?
  • How's it going?
  • Thank you.
  • Talk to me.
  • Good morning. (Try saying this at night for a unique response.)
  • Happy Birthday!
  • Merry Christmas.
  • LOL.
  • Ha Ha!
  • Ha Ha Ha!
  • Why?
  • Why not?
  • It's all good.
  • Blah blah blah.
  • Guess What? ...Correct.
  • You're right!
  • I'm happy.
  • I'm tired.
  • You are boring.
... Continue reading "Mastering Your Voice Assistant: Clever Questions for Siri" »

Mastering English Verb Patterns and Specialized Vocabulary

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Essential English Grammar: Verb Patterns

Verbs Followed by Gerund (V + ING)

These verbs require the gerund form (V + ING):

  • love, hate, like, be good at, admit, appreciate, avoid, can’t help, consider, delay, deny, discuss, dislike, enjoy, finish, give up, imagine, involve, mention, mind, miss, practice, and suggest.

Verbs Followed by Infinitive (To + Verb)

These verbs and phrases require the to + infinitive form:

  • afford, agree, appear, arrange, ask, attempt, be careful, choose, be difficult, decide, expect, fail, happen, help, hope, intend, learn, manage, offer, need, plan, prepare, pretend, promise, refuse, seem, tend, tell, want, wish, and would like.

Verbs Followed by Bare Infinitive (Base Form)

The bare infinitive is used with:

  • Modal verbs (e.
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English Grammar and Vocabulary Study Notes Units 1-5

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Unit 1: Vocabulary, Grammar, and History of Money

Vocabulary and Clothing Terms

1. Vocabulary List:

  • 1. Match
  • 2. Comfortable
  • 3. Tight
  • 4. Watch
  • 5. Outfit
  • 6. Smart

3. Text Completion:

1. Tried on, 2. Top, 3. Fit, 4. Size, 5. Loose, 6. Belt, 7. Walked

Grammar: Articles and Quantifiers

4. Articles: an, any, a, some, any

5. Noun Phrases: a (coat), some (pockets), an (outfit), the (top), any (money)

6. Text Exercise: any, an, any, a, some, a, the, an

4. Quantifiers: many, a lot of; much, a lot of; many, a lot of; many, a lot of; a lot of, much

5. Questions: How much, how many, how much, how many, how much

6. Mixed Practice: -1. How much, -2. Much, -3. A, -4. An, -5. The, -6. A lot of, -7. How many, -8. Many, -9. An

Reading: The Evolution of Currency

1. Key Terms:

  • COST:
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A Retrieved Reformation & Gentleman of Río en Medio Q&A

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A Retrieved Reformation Questions

  1. Jimmy's Plans Clue

    Which of Jimmy’s actions gives a clue to his plans for continuing to crack safes?

    Answer: B. He goes to his room to pick up his burglar’s tools.

  2. Jimmy's Character

    Jimmy wears fancy clothes, eats well, and robs banks for quick money. What does this tell you about him?

    Answer: B. He likes “the good life.”

  3. Ben Price's Interest

    Why is Ben Price interested in Jimmy Valentine?

    Answer: B. Ben Price wants to arrest Jimmy.

  4. Jimmy's Reaction Prediction

    What can you predict that Jimmy will do when he notices Annabel coming out of the bank?

    Answer: A. He will find a way to meet her.

  5. Shoe Business Reason

    Why does Jimmy Valentine decide to go into the shoe business?

    Answer: A. He likes fancy clothes.

  6. Plot Element

... Continue reading "A Retrieved Reformation & Gentleman of Río en Medio Q&A" »

Understanding Active and Passive Voice in English Tenses

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English Verb Tenses: Active and Passive Voice

Past Perfect

  • Affirmative: Subject + had + past participle
  • Negative: Subject + hadn't + past participle
  • Interrogative: Had + subject + past participle + ?

Passive Voice

  • Present Simple: writes ~ is written
  • Past Simple: wrote ~ was written
  • Future (will): will write ~ will be written
  • Present Continuous: is writing ~ is being written
  • Past Continuous: was writing ~ was being written
  • Present Perfect: has written ~ has been written
  • Past Perfect: had written ~ had been written
  • Be going to: is going to write ~ is going to be written
  • Modal Verbs: can write ~ can be written

Past Perfect

  • Affirmative: Subject + had + past participle
  • Negative: Subject + hadn't + past participle
  • Interrogative: Had + subject + past participle + ?
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Frankenstein: Key Plot Points and Analysis

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Victor's Journey to Geneva and Encounter with the Monster

1. On his journey to Geneva, Victor spent the night in the village of Secheron, but he couldn't sleep.

Victor couldn't sleep, and he decided to go and find the place where William had been murdered. During the storm, he saw a figure standing beside some trees; it was the monster.

Justine's Trial and Conviction

2. Justine defended herself in court.

Justine was called to defend herself. Crying, she told them what she remembered.

But it did no good. The judge had reached his verdict, and Justine had been found guilty. She was sentenced to death and would be executed the next day.

The Monster's Plea and Victor's Reaction

3. The monster raised his hand and began to speak.

Victor was shocked.

The monster... Continue reading "Frankenstein: Key Plot Points and Analysis" »