Understanding Organizational Behavior
Classified in Psychology and Sociology
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Understanding Behaviors to Predict Performance and Enhance Effectiveness
Replacing Intuition with Systematic Study
Attribute causes and effects, draw conclusions based on scientific evidence: provide a means to predict behaviors.
Evidence-Based Management (EBM)
Managerial decisions based on scientific evidence.
Relevant Disciplines
Psychology (human behaviors)
Social Psychology (people's influence on one another in groups)
Sociology (social environment and culture/group behaviors)
Anthropology (study of societies)
Management Functions
Planning (goals, strategy)
Controlling (monitoring)
Organizing (what, who, how)
Leading (motivating, directing)
Mintzberg's Managerial Roles
1. Interpersonal
Figurehead, leader, liaison
2. Informational
Monitor, disseminator, spokesperson