Effective Shift Handover and Human Error in Aviation Maintenance
Classified in Philosophy and ethics
Written on in English with a size of 2.85 KB
Effective Shift Handover
Effective communication between outgoing and incoming personnel is extremely important in maintenance. Individuals must assume personal ownership and responsibility for their tasks. Information should be transmitted in written, spoken, and gestured (nonverbal) forms. Using multiple communication methods (redundancy) reduces risk.
When an experienced person hands over to an inexperienced one, the former must assume the latter lacks the same knowledge and will need more time for the handover. For example, a brief, spoken-only handover (lack of redundancy) resulted in missing screws during installation. The next shift, believing all screws were installed, released the airplane for service.
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