Notes, abstracts, papers, exams and problems of Other subjects

The Role of Quality in a Company

What is the Purpose of Quality in a Company?

Quality and continuous improvement are fundamental to the functional organization of a company.

Whose Responsibility is the Quality Function?

The Chief of Maintenance often plays a key role in quality assurance.

Professional Profile for Quality Responsibility

A role responsible for quality requires basic training, especially in hotel service companies.

Who is Entrusted with the Role of Quality?

The Head of Customer Service is often entrusted with the role of quality.

Quality as a Major Objective

The primary objective of quality is the total satisfaction of every internal customer.

Defining Each Workstation

Each workstation in a company is defined by its functions.

Costs Associated

What is the Objective of CMMS in Maintenance?

The objective of a CMMS (Computerized Maintenance Management System) usually incorporates the function of controlling the work on the operation of the computer system. This function must report to both the plant manager and the maintenance manager.

Functions of Job Control

At least four functions of job control include:

1. Centralized labor receipt
2. Planning and estimation
3. Technical support for long-term maintenance plans and budgets
4. Root cause analysis

What is Job Workload?

Workload is the number of tasks that a number of people have to perform.

Relationship Between Job Control and Workload

Small organizations can manage with just one person, provided they have sufficient experience and skill. If necessary, some... Continue reading "CMMS in Maintenance: Job Control, Workload, and Prioritization" »

Economic Systems

Capitalist: Free market enterprise, private factors of production, and wage labor.

Socialist: No free enterprise market, state factors of production, and wage labor.

Mixed: Free enterprise market, mixed factors of production, and wage labor.

Basic Laws of the Market

• Anyone can buy or sell goods and services.
• There must be more than one company or individual offering the same goods and services.
• Mobility of production factors is essential.

Types of Markets

Perfect competition, monopoly, or oligopoly.

Business Structures

Legal Form:

• Single: (1 member)
• Sociedad Anonima (SA): (5+ members)
• Limited Liability Company (SL): (2-50 members)
• Civil Society: (2+ members)
• Corporate Society: (5+ members)
• Partnership: (2+ members)
• Limited Partnership: (5+ members)

Functions and Activities in HR Management

1. Human Resource Planning

Determines quantitative and qualitative staffing needs based on the organization's objectives and strategy within a given time horizon. It is a crucial aspect of HR management, although it has only recently been incorporated.

2. Job Analysis

Essential for understanding the substance of a job and the requirements to perform it effectively.

3. HR Coverage Requirements

• Recruit and select the best-suited candidates and guide them to the appropriate jobs.
• This applies to both internal and external candidates.
• A larger applicant pool allows for more selective hiring.
• The selection process typically involves interviews, resume reviews, and conduct tests.

4. Increasing Human Potential and Individual

Role of the Modern Corporate Communicator

(Based on the human aspect)

The Corporate Communicator (CC) is responsible for administering messages to different audiences in order to be viewed positively and consistently, building trust, credibility, and understanding.

• Create an enabling environment and confidence within the organization.
• Transmit the identity of the organization through proper administration of different messages delivered to the media.

Functions of Public Relations

• Information: Establish appropriate channels to facilitate the process of exchanging information and experiences.
• Persuasive: Knowing determined audiences on aspects of organizational relevance.
• Integrative: Understand the internal and external operations. Establish standing

1. Project Name

Briefly describe the project's objective, the executing agency, and the sponsor.

2. Project Nature

Justification/Execution: Explain the reasons for undertaking the project and its origins.

Institutional Framework: Identify the organization responsible for project execution.

Project Purpose: Describe the expected impact of the project.

Project Description: Detail the planned activities and objectives.

Goals: Specify the desired outcomes, services to be provided, and needs to be addressed. Include target completion dates.

Benefits: Identify the project beneficiaries and stakeholders.

Product/Location/Coverage: Describe the project's physical location and spatial coverage.

3. Technical Operational Activities and Tasks

Explain how the various... Continue reading "Project Design: A Comprehensive Approach" »

Elements of Communication

Message: Information, ideas, or feelings to be conveyed.

Code: Specific signs or symbols used to express the message.

Issuer: Person transmitting the message, expecting a response.

Channel: Medium through which the message is passed.

Context: Situation enabling understanding of the message's meaning.

Feedback: Receiver's response to the sender.

Receiver: Person receiving the message.

Formal vs. Informal Communication

Formal

Structured, follows hierarchy, used for official orders.

Informal

Spontaneous, flexible, not following established systems.

Upward Communication

Aims

• Understand staff problems and complaints.
• Encourage employee involvement.
• Obtain feedback on projects.

Downward Communication

Aims and Means

Convey instructions, policies,... Continue reading "Effective Communication: Elements, Types, and Challenges" »

Procedure for Calculating Exceptionally Low Bids

When you have one tenderer, the reference shall be the Base Budget Bidding (PBL). It is considered an exceptionally low offer if less than 25% of the PBL. The offer is exceptionally low if: A < 0.75 PBL.

When there are two bidders, the difference will be the highest amount bid. Where A is the offer equal to or greater than the supply amount B, the offer is considered reckless if B is less than 20 percentage units of supply A. The offer will be reckless if B meets: B < 0.80 A

Where there are three bidders, A being the offer of equal or greater value than offer B, and B's offer is of equal or greater amount than supply C, the procedure for calculating disproportionate or reckless supply is as... Continue reading "Procedure for Calculating Exceptionally Low Bids in Tenders" »

Evolution of Management Thinking in Business Schools

Classical School

The Classical School, spearheaded by Taylor and Fayol, also known as scientific management, was based on a mechanistic conception of work. This involved a type of human engineering design coupled with the motivation of workers, primarily for economic reasons. The focus was on achieving greater efficiency in the work by improving its procedures and the application of work-related principles of division and specialization.

School of Human Relations

Research showed that not only do physical conditions affect performance, but also industrial relations are important.

Max Weber's Bureaucratic Model

Max Weber's bureaucratic model aimed to find the ideal organizational structure.

Overall

The environment is complex (we hire professionals and experts) and dynamic (not normalized). The technical system is not routine and non-regulatory, involving units or small batches.

Specialization

Relies on professionals (high and low EV EH).

Training

High (experts).

Indoctrination

Important. Professionals are motivated to innovate and assimilate the corporate culture. They should be given this indoctrination.

Execution

Low, to facilitate innovation.

Coordination

Each professional requires prior preparation (skills). The group is the most comprehensive array of potential linkage devices.

Size of Units

Usually small.

Planning and Control Performance Measures

Limited. There is selective decentralization (decisions in different units/different functional specialties)... Continue reading "Decentralization and Organizational Structure in Complex Environments" »