People Management Skills: Communication, Conflict Resolution, and Perception
Classified in Psychology and Sociology
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Effective People Management Strategies
We do not perceive all of reality, only a portion of it. Understanding this is crucial for effective people management.
Understanding Perception: The Ladder of Inference
The Ladder of Inference is a powerful model that helps us understand how we form beliefs and take action based on our perceptions. It illustrates how we move from observable data to conclusions, often without realizing the steps in between.
The Ladder of Inference Model
This model describes the mental process by which we climb from observable data to conclusions, often leading to misunderstandings.
Observable Data & Experiences: The Foundation
This is the bottom rung, representing the raw, objective facts and experiences available to us.
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