Effective Decision-Making and Conflict Resolution in Business
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English with a size of 3.87 KB
Decision-Making in Organizations
Decision: Decision-making is the process of making a selection between two or more courses of action with different outcomes, in order to reach the optimal choice.
Types of Problems
- Structural: Related to organizational structure.
- Situational: These appear sporadically, outside of the usual operations.
Typologies
- Individual: Taken by a single person.
- Group: Taken by several people.
Le Moigne's Levels of Decision-Making
- Level 1: Decisions made by the upper hierarchical level of the company.
- Level 2: Reversible decisions, taken by middle management.
- Level 3: Decisions related to daily operations.
Traditional Decision-Making Approaches
- Programmable: Decisions taken on habitual matters.
- Non-Programmable: New decisions taken when
