Key Management Theories and Organizational Behavior Concepts
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Herzberg's Two-Factor Motivation Theory
Herzberg's Two-Factor Theory (1959) proposes that job satisfaction and dissatisfaction are influenced by separate sets of factors, rather than being opposite ends of a single continuum.
Hygiene Factors (Dissatisfiers)
Hygiene Factors (also called Maintenance Factors) are elements in the workplace that, when absent or inadequate, cause job dissatisfaction. However, when present, they only prevent dissatisfaction—they do not actively motivate employees.
Examples:
- Company policies and administration
- Supervision quality
- Salary and job security
- Work conditions
- Interpersonal relationships
Case Example: A competitive salary prevents dissatisfaction but doesn't necessarily motivate employees to perform better.