Notes, summaries, assignments, exams, and problems for Other subjects

Juran's Contributions to Quality

1. Who Defined Quality as an Adequacy for Use?

R= Juran

2. According to Juran's Definition of Quality, Who Determines Product Quality?

R= The customer

3. What Was Juran's Constant Focus?

R= The pursuit of optimal quality

4. What Are the Five Quality Characteristics According to Juran?

R=

• Technology
• Psychology
• Time-oriented
• Contractual
• Ethical

5. What Are the Six Steps to Troubleshooting?

R=

1. Identify the project
2. Establish the project
3. Diagnose the cause
4. Remedy the cause
5. Hold the gains
6. Replicate results and nominate future projects

Deming's Philosophy

6. Who Revised His Philosophy on Quality Management?

R= Deming

7. Who Is Remembered for His Fourteen Points?

R= Deming

8. What Are the First Two Deadly Diseases of Western Management According

Vocabulary Pricing

Penetration Pricing

When a company offers a limited-time discount and then raises the price. Examples: telephone agencies, insurance.

Premium Pricing

A strategy where a company prices its product higher than competitors. Examples: Apple, Ferrari.

Price Skimming

A strategy where a firm charges the highest initial price customers will pay and then gradually lowers it. Example: Apple lowers the price of previous iPhone models when they release a new one.

Captive Pricing

A strategy used for products with a core component and expensive accessories. Example: Printing machines are cheap, but the necessary accessories are expensive.

Predatory Pricing

The illegal act of setting prices low to eliminate competition.

Loss Leadership Pricing

Involves... Continue reading "Pricing Strategies, AIDA Model, Persuasive Techniques, and Advertising Appeals in Marketing" »

Defining Performance Appraisal

A method by which an employee's job performance is documented and evaluated. Performance appraisals are an integral part of career development, consisting of regular reviews of employee performance within organizations.

Human Performance in Organizations

This area of work is based on job analysis. It evaluates the quality of an employee's performance through internal comparisons or against comparable rating standards. After all information is gathered, feedback is generated, and coaching for workers takes place.

Three Steps in Performance Appraisal

1. Identification

   Determining which areas of work the manager should examine when measuring performance. This is usually based on job analysis. An appraisal system measures

Key Concepts in Audit Planning and Internal Controls

Understanding and Planning

• In obtaining an understanding of an entity’s internal controls relevant to audit planning, what knowledge is an auditor required to obtain?
  a) The design of relevant internal controls pertaining to financial reporting in each of the five internal control components.
• When can the audit program usually be finalized?
  a) After the consideration of the entity’s internal control has been completed.
• When planning an audit, how should the auditor’s knowledge about the design of relevant internal controls be used?
  b) To identify the types of potential misstatements that could occur.

Risk Assessment and Materiality

• What is the risk that an auditor will conclude, based on substantive

Organizational Design Concepts

A potential drawback in organizational design is the less effective use of central information.

Management Span and Organizational Layers

• Span of Management: The number of subordinates who report to a particular manager.
  • Relates to: Wide span versus narrow organizations.
• Organizational Layers: The levels of management in an organization.
  • Relates to: Flat versus tall organizations.

3. Specialization and Departmentalization

Specialization (The Division of Labor)

Specialization (e.g., the Ford model) is the division of labor into small, specific tasks and the assignment of employees to perform a single task.

Advantages and Disadvantages of Specialization

• Pros:
  • Efficiency
  • Ease of training
  • Ease of performing tasks
• Cons:
  • Low levels

Market Segment Requirements

For market segments to be truly useful, they must possess the following characteristics:

• Measurable: The size, purchasing power, and profiles of the segments can be quantified and assessed.
• Accessible: The segments must be able to be effectively reached and served through marketing efforts.
• Substantial: The segments should be large or profitable enough to warrant serving them.
• Differentiable: Segments must respond distinctly to different marketing mix elements and programs, allowing for tailored approaches.
• Actionable: Effective programs can be designed and implemented for attracting and serving the identified segments.

Evaluating Market Segments

When evaluating different market segments, a firm must carefully consider three... Continue reading "Mastering Market Segmentation & Marketing Strategies" »

Operations research (OR) is an analytical method of problem-solving and decision-making that is useful in the management of organizations. In operations research, problems are broken down into basic components and then solved in defined steps by mathematical analysis.

The process of operations research can be broadly broken down into the following steps:

1. Identifying a problem that needs to be solved.
2. Constructing a model around the problem that resembles the real world and variables.
3. Using the model to derive solutions to the problem.
4. Testing each solution on the model and analyzing its success.
5. Implementing the solution to the actual problem.

Disciplines that are similar to, or overlap with, operations research include statistical analysis, management... Continue reading "Operations Research: Definition, Characteristics, and Uses" »

Information and knowledge represented in a variety of media and formats, supporting the achievement of intended learning outcomes. These adhere to the objectives and requirements of a regional or national curriculum.

The Three Dimensions of Language in CLIL

• Language of Learning

  This explores the language learners will need to access new knowledge and understanding when dealing with content. It is the content-obligatory language, such as key words, phrases, and grammatical demands of the unit.

• Language for Learning

  This is a crucial element for successful CLIL, as it clarifies the language learners need to operate in a learning environment where the medium is not their first language. It is the language students will need during lessons to carry