Overcoming Cognitive Biases in Management Decision-Making
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Cognitive Dissonance
A state of discomfort or anxiety that arises when there is a mismatch between a person’s thoughts and actions. Managers tend to seek out information that confirms their beliefs and ignore contradictory evidence.
Illusion of Control
A cognitive bias where managers overestimate their control over outcomes and their ability to handle complexity and uncertainty.
Frequency and Representativeness Biases
- Frequency bias: Overestimating how common extreme examples are, which may lead managers to distrust all suppliers.
- Representativeness bias: Making judgments based on small, unrepresentative samples.
Projection and Ego Defensiveness
- Projection: Managers assume others share their values, reinforcing personal preferences.
- Ego defensiveness: