Business English Exercises: Answer Key and Grammar Practice
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Business English Exercises and Answer Key
Customer Loyalty and Satisfaction
From satisfaction to loyalty:
- The relationship with the supplier.
- Good-quality staff.
- It increases profits.
- Your customer's own business becomes…
- Their competitors can quickly…
- They take responsibility for their actions.
Relative Clauses Exercises
Relative clauses exercise:
- Dr. Jodi Simco and Dr. Mark… which.
- …but they maybe start using… which.
- which.
- who/that.
- which/that.
- which/that.
- where.
- which/that and who/that.
Relative clauses memo (customer loyalty):
- out.
- the.
- which.
- which.
- where.
- who/that.
Text starting with: "As every manager knows…":
- first.
- neglect.
- approaching.
- signs.
- impression.
- expect.
- result.
- handle.
- everyone.
- account.
- skills.
- post.
- get.
- practical.
- number.
Text starting with: "Hello,
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