Business English Exercises: Answer Key and Grammar Practice

Business English Exercises and Answer Key

Customer Loyalty and Satisfaction

From satisfaction to loyalty:

1. The relationship with the supplier.
2. Good-quality staff.
3. It increases profits.
4. Your customer's own business becomes…
5. Their competitors can quickly…
6. They take responsibility for their actions.

Relative Clauses Exercises

Relative clauses exercise:

1. Dr. Jodi Simco and Dr. Mark… which.
2. …but they maybe start using… which.
3. which.
4. who/that.
5. which/that.
6. which/that.
7. where.
8. which/that and who/that.

Relative clauses memo (customer loyalty):

1. out.
2. the.
3. which.
4. which.
5. where.
6. who/that.

Text starting with: "As every manager knows…":

1. first.
2. neglect.
3. approaching.
4. signs.
5. impression.
6. expect.
7. result.
8. handle.
9. everyone.
10. account.
11. skills.
12. post.
13. get.
14. practical.
15. number.

Text starting with: "Hello, Sam. Do you remember…":

1. who.
2. (blank).
3. (blank).
4. what.
5. whose.
6. where.
7. why.
8. what.
9. who.
10. whose.

Join these sentences by using relative clauses:

1. There's a man on the phone who says...
2. which.
3. I phoned the customer whose invoice...
4. We stayed at an excellent hotel which was...
5. I work for a software company where headquarters...
6. Have you visited the factory where they make the components?
7. Claudio is the technician who knows…
8. We'll hold the meeting at 11 o'clock when everyone is free.
9. You forgot to answer the letter which I wrote.

Vocabulary and Collocations

Cross out the adjective in each group which does not form a collocation with the noun in bold:

1. Our customers don't buy the product in big quantities…
2. biggest.
3. Big.
4. Significant.
5. Big.
6. High.
7. Big.
8. Big.
9. Big.

Handling complaints:

1. It.
2. This.
3. It.
4. This.
5. That.
6. this.
7. This.
8. This.

Choose the adjective in italics which collocates…:

1. China's is big…
2. Good.
3. Wide, huge.
4. Serious, tremendous.
5. Large.

Complete each of these sentences with a preposition:

1. Her company has commitment to…
2. With.
3. About.
4. With.
5. Of.
6. For.
7. to.
8. With.
9. Of.
10. With.
11. on.
12. In.

Business Correspondence and Reports

Report on sales: Benton Electronics:

1. Due.
2. Resulted.
3. Led.
4. Caused.
5. Result.
6. Due.

New services from BDD:

1. Long-standing.
2. Means.
3. Level.
4. Expect.
5. Latest.
6. Charged.
7. Latest.
8. A way.
9. Do.
10. Hesitate.

Subject: Incorrect and late delivery of equipment:

1. Following instead of Referring.
2. With instead of of.
3. Last instead of Past.
4. Which instead of who.
5. To instead of of.
6. The instead of an.
7. However instead of although.
8. Ok.
9. Latest instead of last.
10. Which instead of they.
11. That instead of it.
12. Ok.
13. Extra instead of more.
14. Ok.
15. Over instead of in.
16. Other instead of another.
17. Ok.
18. Which instead of it.

Interculturally competent and considering a global business career?

1. Choosing a country....
2. Instead…
3. Only then…
4. In these risk…
5. This is an essential…
6. It will instead…

Exercise A, B, C, D sentences:

1. Recruited.
2. Deadline.
3. Meeting.
4. Samples.
5. Campaign.
6. Edge.
7. Overheads.
8. Mark-up.
9. Assets.
10. Rate.
11. Taking.
12. Consuming.
13. Rated.
14. Enhance.
15. Decreased.

Memo from Assistant HRO to correct:

1. For instead of to.
2. Gain instead of win.
3. Learn instead of know.
4. Ok.
5. Interested.
6. Latest.
7. Ok.