Crafting Professional Complaint and Apology Emails
Classified in Law & Jurisprudence
Written on in
English with a size of 3.14 KB
Writing a Professional Complaint Email
Opening Statement
Clearly state the reason for writing.
- "I am writing in connection with my order which arrived..."
- "I am writing to complain about the quality of a product I bought from your website."
Detailing the Complaint
Provide specific details of the issue and what went wrong.
- "The goods were faulty/damaged/in poor condition."
- "There seems to be an error in the invoice/a misunderstanding."
- "The product I received was well below the standard I expected."
Requesting a Resolution
State what you expect to be done to resolve the issue.
- "Please replace the faulty goods as soon as possible."
- "Unless I receive the goods by the end of this week, I will have no choice but to cancel my order."
Closing the Email
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