Hotel Department Operations and Staff Roles
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Functions of Hotel Departments
Reservations
Management of reservation requests from all sources and control of room sales, optimizing occupancy for the hotel. This includes managing individual client and group reservations.
- Preparation of room planning, reservation sheets, the reservation book, and entry sheets, which will be returned to the counter upon customer entry.
- Management of quotas contracted with agencies and companies.
- Temporary filing of documentation for each reservation until it is sent to the counter.
- Preparing tables for service forecasts.
Counter (Front Desk)
- Room assignments.
- Reception of clients and realization of entry formalities.
- Handling walk-in guests.
- Transfer of information relating to the customers who enter to the other departments.