Hotel Complaint Procedures and English Grammar Exercises
Classified in English
Written on in
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Hotel Communication and Vocabulary
- 1. Two
- 2. Hasn't
- 3. 15
- 4. Changeover
- 5. Ground
- 6. Late lunch
Dialogue snippets:
- I’ll check if housekeeping has finished servicing your rooms yet.
- Yes, thanks. We’ve already had coffee.
- We’ve had a long flight plus a two-hour coach transfer from the airport.
- Your rooms won’t be ready for another two hours.
- Of course. I’ll page the duty manager for you.
- I want to complain about the delay in checking into our rooms.
- The travel company transferred us with no tour representative or information.
- We shouldn’t have to meet at the airport.
Case Study: Millie Harrison's Complaint
- Who is Millie Harrison writing to? She is writing to the manager of the National Hotel.
- When did she stay at the National Hotel? She stayed from