Notes, summaries, assignments, exams, and problems for Vocational training

1. Telephone communication

it has been the medium used as the first contact with a company. It is used to arrange meetings , interviews or to ask for information, so the impression of the first telephone call is very important

2. Telephone means and equipment

Fixed individual devices

Private branch exchanges (PBX):  it connects calls between two destinations or ends

Mobile devices:

PDA (Personal Digital Assistant) it`s like a small computer (Internet and electronic mail)

Smartphone:  A PDA with video, camera, radio, MP3 player  or television

Services: Internet, e-mail, videoconference, camera, audio and  Video quality player, an agenda, GPS,....

3. Additional services offered by the telephone equipment

3.1 Common features(a,b,c,)

1. Fixed telephony: -

Notice

Which of the following is a flow variable? income

Which of the following is a component of money?

Which of the following is a component of money?

Common Professions, Duties, and Workplaces

Accountants

Look after the finances in an organisation - office.

Bakers

Bake bread - bakery.

Barbers

Shave men's beards and cut men's hair - barber shop.

Bartenders

Serve drinks - pub, restaurant, or bar.

Butchers

Prepare and sell meat - butcher shop.

Chambermaids

Clean and tidy rooms - hotel.

Chefs

Prepare and cook food - kitchen.

Dentists

Look after people's teeth - dental clinic.

Doctors

Look after people's health - hospital or surgery.

Fishmongers

Prepare and sell fish - fish market.

Flight Attendants

Look after passengers - aeroplane.

Hairdressers

Cut and style people's hair - hair salon.

Judges

Judge and sentence people - law court.

Lawyers

Defend and prosecute people - law court, or lawyer's office.

Nurses

Look after patients... Continue reading "Professions, Duties, and Workplaces List" »

List of Essential ICT Services

1. List the services that must be provided in the new ICT and indicates which are mandatory and which are optional. Solution:

• Service radio and television (RTV): capture, adapt and distribute radio and television signals that reach the building, so they can be interpreted by the user receivers.
• Telephone service available to the public (STDP): providing access to telephone and data transmission through the basic telephone network (TB) or integrated services digital network (ISDN).
• Service broadband telecommunications: to provide access to telecommunications services broadband (television, data, etc.), cable (TBA) or a wireless (SAI), promoting the development of the Digital Home.

2. Description of the Common Area of

Modernism in American Literature (1915-1945)

Historical Context of Modernism

• Overwhelming technological changes
• World War I: The first war of mass destruction
• Grief over loss of past; fear of eroding traditions
• Rise of youth culture

Modernist Literary Style and Genre

• Dominant mood: alienation and disconnection
• Writing highly experimental: use of fragments, stream of consciousness, interior dialogue
• Writers sought to create a unique style

Key Modernist Writers

• Ernest Hemingway (1899-1961)

  • Writing style: concise, direct, spare, objective, precise, rhythmic
  • Major works include The Sun Also Rises, A Farewell to Arms, For Whom the Bell Tolls, The Old Man and the Sea
  • A larger-than-life hero: big game hunter, sport fisherman, headliner; won Pulitzer Prize and Nobel

Are you happy with your current situation?

Yes, but I'd like to take advantage of it much better.

Do you have any technical skills?

No, I'm too lazy to do that.

Effective Time Management Strategies

• Plan your day
• Prioritize important tasks
• Delegate to others where possible
• Try techniques such as time audits

Ineffective Time Management Habits

• Try to push yourself to the limit
• Waste time on unnecessary activities
• Blame others for your workload
• Miss breaks and rest periods

Improving Sentence Structure

Text:

• Probably find... would probably find
• know.. knew
• work..work
• probably get..will probably get
• make..would make
• offer..offered
• not take..don't take
• move..moved
• become..will become
• stop..stop

Using Conditional Sentences in Sports

We were awful. But if the hacker had taken... Continue reading "Effective Time Management and Workplace Communication" »

Section 82: Conversation & Internet Use

Part A: Personal Information

Q: How old are you?

A: I am 23 years old.

Q: What do you do?

A: I'm an online researcher.

Q: What do you do in your job?

A: I use the internet to find information requested by clients.

Q: How long have you been doing this job?

A: I've been doing this job for six months.

Q: When did you graduate from university?

A: I graduated from university in 2006.

Part B: Internet Usage Questions

• What type of internet connection do you have at home?
• How fast is your internet connection?
• How much do you pay for broadband access?
• How often do you access the internet?
• Which email program do you use?
• Who do you send email to?
• Do you use a mobile phone to access the internet?
• Do you use the internet in public

Store Design Possibilities

Storefront designs include the standard front, open front, and recessed front.

Importance of Store Signage

Signage is crucial for guiding the customer. Signs must have high visibility, be clearly and easily seen. However, using too many signs can lead to customer confusion. Proper lighting is also essential for effective signage.

Rules for Effective Props

To enhance the effectiveness of props, apply the following rules:

• Use the appropriate amount of merchandise.
• Display suitable accessories near the prop.
• Locate the displayed product near the prop.
• Change the props at regular intervals.

Essential Elements for Each POP Display

Each Point-of-Purchase (POP) display should contain:

Merchandise

Feature products with the highest profit