Notes, abstracts, papers, exams and problems of Teaching & Education

Enquiry - Pedir información

Dear Sir or Madam

I am writing to enquire about you products

We are distributors of  clothing imported from the USA, and are interested in you summer collection.

I would be grateful if you could send me yours catalog and price list.

Could you also send me yours payment terms and delivery terms?

I look forward to hearing from you soon

Sincerely yours

Enquire - Dar información

Dear Sir or Madam

Thank you for you email of 2 February inquiring about our jeans and t-shirts

As you request, I am attaching the catalogue and price list as a PDF

With reference to discount for bulk orders OVER € 5 000, 2 000 units.

Regarding our delivery, we dispatch withing 3 days.

Our payment terms are NET 30 days, by bank transfer or pre-

Qualities of a Good Business Letter:

1. Clarity: Clear thinking and simple expression are the two important virtues of effective writing. A good letter should show its idea directly and clearly. Each sentence should be as simple as possible. The reader should have no difficulty in understanding what the writer means to say.
2. Conciseness: Transmission of maximum information by using minimum words should be the aim of letter-writing. Unnecessary details and roundabout expressions should be avoided. People are busy and they receive a number of letters daily.
3. Completeness: The letter should contain all the essential points a reader is expected to know. For example, a sales letter should include the description of the goods, price, quality, how and where

An e-mail requesting job information

To: Mrs Tess Gladstone

From: Marian Alarcón Romero Subject: Sales Director Vacancy

Dear Mrs Tess

I am writing in response to the Sales Director ad at Nova Fashions. I am interested in the position but I would like more information about it. What is the work schedule? Would you be willing to hire someone who does not have much previous experience in the field of fashion? Is it necessary to have knowledge of English? What is the level of French you require?

I look forward to hearing from you.

Yours sincerely

Marian Alarcón Romero

Covering letter

From: María de los Ángeles Alarcón Romero

To: [email protected]

Subject: Sales Director

Dear Mrs Tess Gladstone

I am writing in reference to the position of sales director

IKEA Customer Service: Complaint Handling

A: Hello, IKEA, Mary Black speaking. How may I help you?

B: Hello, this is Carlos Cotta from Notary's Office. I'm afraid I have a serious complaint. I would like to speak with Mr. X, please.

A: Okay, I will put him through. Wait a moment, please.

C: Hello, Mr. X speaking. How can I help you, Mr. Cotta?

B: Hello, Mr. X! I ordered some furniture and I have received the wrong furniture.

C: I apologize most sincerely, Mr. Cotta. Please give me the order details, and we'll replace the correct furniture within 24 hours. We will also send you a discount for future orders.

B: Okay, thanks. I hope this won't happen again.

C: I'll be in touch with you, Mr. Cotta, in the next few hours to confirm that everything is all... Continue reading "IKEA Customer Service: Handling Complaints & Workplace Vocabulary" »

Intriguing Reads: A Collection of Diverse Articles

Culture and Travel

The Da Vinci Code

Pieces of an Ancient Culture

Meeting an Old Friend

Michael Palin: The “Travelling Comedian”

Svalbard – The Land Beyond the North Cape

Living in Greenland

Smiling Indians

Norwich

U.S. National Parks: Yellowstone

The Mystery of Jim Thompson

Karen Blixen

Animals and Environment

Animal Rights

Save the Animals

A Better World

Building for a Better World

Counting the Bugs and Bacteria

Is Life in the Outback Compatible

Technology and Science

Annoying Cell Phones?

Do You Get on Well with Your Smartphone?

Are We Alone in the Universe?

Telepathy

Food in Space

Are Insects the Future of Food?

Does Handwriting Have a Future?

Education in the 21st Century

We’ll Be on Mars Again

Sports and Recreation

A

ZERO CONDITIONAL

If + Present Simple + Present Simple

USE a general truth or fact

FIRST CONDITIONAL

If / Unless + Present Simple + will + base form of verb

USE an action that is likely to happen in the future. If the economy improves, unemployment will end.

SECOND CONDITIONAL

If / Unless + Past Simple + would + base form of verb

USE a hypothetical or imaginary situation in the present or future.

THIRD CONDITIONAL

If + Past Perfect Simple + would have + past participle

USE an impossible or unfulfilled situation in the past

Passive Voice

Present Simple: am / is / are + past participle

Millions of birds are killed by cats every year.

Past Simple: was / were + past participle

Dinosaurs were wiped out more than 65 million years ago.

Future Simple: will be + past

Should Teachers Worry if VYL Students Understand but Speak Little English?

No. If students are very young learners (VYLs), limited speaking is normal. It's a phase in language acquisition. Teachers can encourage speaking as students get older.

Why Are Top-Down Listening Skills Difficult for VYLs?

Top-down listening skills are harder to develop because VYLs typically learn English through a bottom-up approach (lexical recognition). They don't spontaneously use mental schemata and prediction skills due to limited experience and knowledge.

Features of Effective Teacher Talk with VYLs

• Eliciting, recasting, repeating
• Effective voice modulation: chunking, intonation, stress
• Grading language appropriately
• Engaging voice
• Using supporting gestures, visuals,

Marketing and Public Relations Terms

Celebrity Endorsement

Celebrity endorsement is the process where a famous person publicly uses, recommends, or is otherwise associated with a particular brand.

Demographic

A demographic is a part of a population that can be treated as a group for marketing purposes, defined by factors such as age or income.

Endorsement

An endorsement is a statement made by a famous or important person saying that they use and like a particular product.

Information Sheet

An information sheet is a piece of paper giving details about an item, usually a product.

Press Release

A press release is a written statement that gives information to be broadcast or published.

Press Kit

A press kit is a pre-packaged set of promotional materials distributed... Continue reading "Marketing Terms: Celebrity Endorsement & PR" »

charities are not a good idea