Notes, summaries, assignments, exams, and problems for Primary education

IKEA Customer Service: Complaint Handling

A: Hello, IKEA, Mary Black speaking. How may I help you?

B: Hello, this is Carlos Cotta from Notary's Office. I'm afraid I have a serious complaint. I would like to speak with Mr. X, please.

A: Okay, I will put him through. Wait a moment, please.

C: Hello, Mr. X speaking. How can I help you, Mr. Cotta?

B: Hello, Mr. X! I ordered some furniture and I have received the wrong furniture.

C: I apologize most sincerely, Mr. Cotta. Please give me the order details, and we'll replace the correct furniture within 24 hours. We will also send you a discount for future orders.

B: Okay, thanks. I hope this won't happen again.

C: I'll be in touch with you, Mr. Cotta, in the next few hours to confirm that everything is all... Continue reading "IKEA Customer Service: Handling Complaints & Workplace Vocabulary" »

Distribution of Moody's Ratings

Historical Default Rates

• Rating Agencies
• Default rates from bonds
• Market Data

CAPM Model for Bond Returns

The usual CAPM has to be modified to include expected loss per year.

What must the β be to justify the excess spread for Baa Bonds?

Merton's Model

A Structural Model That Predicts Default Rates

How Do We Find V₀ and σ_V?

We know E₀ and σ_E, and

An application of Ito's lemma shows

These allow us to find V₀ and σ_V from E₀ and σ_E.

Default Correlation

Defaults: If Firm A Defaults, is Firm B More Likely to Default Too?

No Default Correlation

Consider two firms, X and Y:

Q_X = 0.1, Q_Y = 0.2

If X and Y are uncorrelated, then the probability that they both default is Q_X × Q_Y = 0.02

Building Default Correlation

If X and Y are correlated,... Continue reading "Understanding Bond Default Rates and Correlation" »

Revenge Tragedy

Revenge Tragedy in Elizabethan and Jacobean Drama-Renaissance Lit: The Revenge Plot - The Spanish Tragedy (a revenge play) follows the Senecan model:

• A secret murder, usually of a benign ruler by a bad one
• A ghostly visitation of the murder victim to a younger kinsman, generally a son
• A period of disguise, intrigue, or plotting, in which the murderer and the avenger scheme against each other, with a slowly rising body count
• An eruption of general violence at the end, often accomplished by means of a feigned masque or festivity
• A catastrophe that generally decimates the dramatis personae, including the avenger

Early Works

The Spanish Tragedy (Thomas Kyd 1582-1592), The Battle of Alcazar (George Peele c.1590), Titus Andronicus (William... Continue reading "Revenge Tragedy in Elizabethan and Jacobean Drama: Themes and Context" »

1. This suitcase is too small for all my things. This suitcase is not big/large enough for all my things.

2. Their house is so far away that we can't walk there. It is such a long way to their house that we can't walk there.

3. "Can you guess who has just left?" he asked us. He asked us if we could guess who had just left.

4. The architect worked on the plans for six months. The architect spent six months working on the plans.

5. On the day she agreed to marry him, he was happier than he had ever been in his life. The day she agreed to marry him was the happiest he had ever had in his life.

6. I haven't seen so much rain for a long time. It's been a long time since I have seen so much rain.

7. Malcolm was originally going to buy a car, but he bought... Continue reading "Common English Mistakes and Corrections" »

Unification and Dissociation of Sensibility

Understanding the Concepts

The terms "unification of sensibility" and "dissociation of sensibility" are closely related but distinct concepts in literary criticism and cognitive philosophy. They explore the relationship between the individual (subject) and the world (object), particularly in the context of poetic expression.

Continuity vs. Discontinuity:

• Continuity: This perspective suggests a seamless connection between the subject and object, where emotions and experiences are directly intertwined with the external world.
• Discontinuity: This view posits a separation between the subject and object, where the individual's thoughts and feelings are distinct from the external stimuli that evoke them.

T.S.

TELEMARKETING

It is a marketing action in which the telephone is Used as the communication channel. It is aimed at contacting clients or potential clients for commercial purposes, sales or improving corporate image.

Applications

1.Commercial applications:  the goal here is to make a sale . How ?

-Locating potential customers

-Arranging interviews for the sales Team

-Keeping track of previous contacts

-Teleshopping

-Generating new sales of a product or A related one to the same customer (cross-selling)

-Renewing subscriptions (magazines ,etc)

-Communicating new offers

-Attracting new customers

-Reactivating “silent” customers

-Follow-up , keep track of commercial Offers received through postal mail or e-mail

2.Marketing Applications , to Gather information

Damage caused by the use of Cyber Slang and text messages ------- Have you ever sent a text message using cyber slang? Literally, the way in which students communicate with each other through social networks with anxiety and text messages is triggered in the classrooms of schools across the country. The excessive use of CIber Salng and text messages generate three big problems .---- As a result of the excessive use of the Ciber Slang and text messages, it generates diminution in the ability to use the rules of grammar, gap with the old generation, distraction in social situations. The invention of a new electronic device to communicate generates a decrease in the ability to use grammar rules. For example, in schools, both teachers and students... Continue reading "The Impact of Cyber Slang and Text Messages on Communication" »