IKEA Customer Service: Handling Complaints & Workplace Vocabulary
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IKEA Customer Service: Complaint Handling
A: Hello, IKEA, Mary Black speaking. How may I help you?
B: Hello, this is Carlos Cotta from Notary's Office. I'm afraid I have a serious complaint. I would like to speak with Mr. X, please.
A: Okay, I will put him through. Wait a moment, please.
C: Hello, Mr. X speaking. How can I help you, Mr. Cotta?
B: Hello, Mr. X! I ordered some furniture and I have received the wrong furniture.
C: I apologize most sincerely, Mr. Cotta. Please give me the order details, and we'll replace the correct furniture within 24 hours. We will also send you a discount for future orders.
B: Okay, thanks. I hope this won't happen again.
C: I'll be in touch with you, Mr. Cotta, in the next few hours to confirm that everything is all... Continue reading "IKEA Customer Service: Handling Complaints & Workplace Vocabulary" »