Notes, summaries, assignments, exams, and problems for Primary education

Analysis of Nature of Complaint or Claim

Service Provision

We should be able to suggest a solution. The response to a complaint may be:

• A refund of the money (rembolso)
• Technical assistance
• Provide some necessary information (proporcionar info)
• Replace the damaged product
• Repair the product
• Compensate for the damages
• Apologize (disculpas)
• Offer gifts or expressions of goodwill

Analysis of Satisfaction

Company must verify the level of customer satisfaction with the solution and the process done. Surveys are often used to this end.

Proposal for Improvement

After-sales service department should:

• Collect and register complaints (registrar quejas)
• Give acknowledgments of non in-person complaint (acuses de recibo de quejas no presenciales)
• Assess the origin of the

Trunk maletero (caixa) Sheath vaina

Rucksack maleta dora hoe aixada

Why People Love to Travel

I am going to talk about the reasons why people love traveling and the benefits we might get when we travel. Have you been on a trip recently? Let me tell you a bit more about the reasons why people decide to travel. Nowadays, people travel mostly for pleasure. Travelers typically choose destinations where they think they’ll feel relaxed in different ways. Other people instead prefer traveling for deeper, more conscious motivations. For example, if you have lived all your life with the comforts of western society, it’s easy to forget that life is not as easy for everyone around the world. In this case, traveling to a different country might help you put your life in perspective and find relaxation in a different... Continue reading "The Joys and Benefits of Traveling" »

Key Motivational Theories

Theory X and Theory Y

• Theory X: Focuses on physiological needs, safety, and security needs.
• Theory Y: Focuses on love (social) needs, esteem needs, and self-actualization needs.

ERG Theory

• Existence Needs: Encompass physiological and physical safety needs.
• Relatedness Needs: Encompass interpersonal safety, love, and esteem needs.
• Growth Needs: Encompass self-actualization and self-esteem needs.

McClelland's Need Theory

Manifest Needs: Learned or acquired needs that are easily perceived.

• Need for Achievement: Encompasses excellence, competition, challenging goals, persistence, and overcoming difficulties. People with a high need for achievement perform better.
• Need for Power: Concerns the desire to influence others, change people

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Agenda Setting

Agenda setting describes the news media's ability to influence the salience of topics on the public agenda. *Agenda-setting theory* was formally developed by Max McCombs and Donald Shaw in a study on the 1968 American presidential election. When the media focuses on just a few issues and subjects, the public tends to perceive those issues as more important.

Priming

Priming is the process in which the media attend to some issues and not others, thereby altering the standards by which people evaluate election candidates. A number of studies have demonstrated that there is a dimension of powerful media effects that goes beyond agenda-setting.

Framing

Framing is related to the agenda-setting tradition but expands the research by focusing... Continue reading "Understanding Media Influence and Voter Behavior in Elections" »

Vocabulary For the Writing:

-“Makes us to be able” | -ENABLE US-

-“In the case of” | -WHEN IT COMES TO-

-“Gaining” | acquire

CONNECTORS

-“Nevertheless” | -SIN EMBARGO-

-“In the meantime” | -(POR) MIENTRAS-

-“From then on” | Desde tal punto

-“Apart from this” | Aparte de esto

-ADDITION – and, plus, furthermore, moreover, in addition, also, as well as.

-TIME – When, while, as, as soon as.

-SEQUENCE – then, after, afterwards, next, firstly, secondly, finally.

-CONTRAST – but, however, though, although, nevertheless, despite, whereas, while.

Common Homophones

• I'll, isle, aisle
• Eight, ate
• Bear, bare
• Be, bee, b
• Blue, blew
• Break, brake
• Buy, by, bye
• Sell, cell
• Sent, cent
• Dear, deer
• Die, dye
• Fair, fare
• Flee, flea
• Flower, flour
• Guest, guessed
• Heal, heel
• Hear, here
• Hole, whole
• Our, hour
• In, inn
• Its, it's
• New, knew
• Not, knot
• No, know
• Made, maid
• Male, mail
• Meet, meat
• Night, knight
• Pear, pair, pare
• Pale, pail
• Pray, prey
• Rain, reign, rein
• Real, reel
• Write, right, rite
• Road, rowed, rode
• Peace, piece
• Roll, role
• Sale, sail
• Sea, see, c
• Site, sight, cite
• Sore, soar
• Sole, soul
• Sun, son
• Stare, stair
• Steak, stake
• Steal, steel
• Tale, tail
• Through, threw
• To, too, two
• Vein, vain, vane
• Waste, waist
• Wait, weight
• Way, weigh
• Week, weak
• Would, wood
• Chord, cord

Globalization and Culture

• Americanized/global brand: A word known worldwide.
• Way of life
• Brain drain: Fuga

Intro:

In real life, we should not judge people solely on their appearances. There are many people who appear to be trustworthy but in reality, are not. The reason why the authors use deceptive appearances in characters as a tool to drive the plot forward and convey the thematic idea that individuals are struggling between personal justice and national peace.

Macbeth's Use of Appearance and Reality

Later on, the main character of Macbeth uses the distinction between appearance and reality in order to hide their true intentions. This is spoken about by Duncan in relation to the betrayal by the previous Thane of Cawdor: "There's no art to find the mind's construction in the face." This foreshadows Duncan's inability to see the truth behind the façade,... Continue reading "The Deceptive Nature of Appearances in Macbeth" »