Professional Customer Complaint Letter Templates
Classified in Law & Jurisprudence
Written on in
English with a size of 2.74 KB
Formal Complaint: Defective Product
Subject: Complaint Regarding Defective Product - Order No. #45678
Dear Sir/Madam,
I am writing to lodge a formal complaint regarding a defective product that I received from your store. On 26/05/2025, I placed an order for [Product Name] (Order No. #45678), which was delivered to me on 29/05/2025.
Upon inspecting the item, I noticed that it was damaged and did not function as expected. Specifically, the issue is: [Describe defect: e.g., screen cracked, motor failure]. I have attached photographs of the defect for your reference.
I kindly request a replacement for the defective product, as per your return policy. I look forward to a prompt resolution to this matter within 7 business days.
Sincerely,
Sheila