Notes, summaries, assignments, exams, and problems for Philosophy and ethics

Stages in Customer Service

A set of quick and flexible procedures is fundamental to avoid problems.

Usual stages are:

1. Ordering: Using a computer management tool to fill in data such as customer name and number code.
2. Information Request: This has improved tremendously in many companies.
3. Claim and/or Complaint Management: Nowadays, this is mainly done through contact centers, but the internet is rapidly growing.

When dealing with claims, consider:

• Who the claims should be addressed to.
• What data to send to the customer.
• Establish three levels of response: serious claims for superiors, and lower and middle-class claims to solve internally.
• General claims that do not require any actions.
• False or imaginary claims caused by misunderstandings should be addressed,

G.A. Cohen's Locked Room Analogy

The story of G.A. Cohen presents a scenario where ten people are locked in a single room with only one key able to open the door. This thought experiment is used to analyze the concepts of freedom and necessity within the capitalist system.

The Analogy's Components

The room is similar to the working class, the people locked in the room are the individual workers, and the key represents the means with which individual workers can escape the working class. It must also be noted that only one individual may use the key and leave the room, and after that individual leaves, no other individual may attempt to exit.

The Argument for Individual Freedom

It is true that before anyone attempts to leave, all are equally free... Continue reading "G.A. Cohen's Locked Room Analogy and Capitalist Exploitation" »

Branches of Philosophy

Metaphysics

Metaphysics is the branch of philosophy that deals with the first principles of existence, including abstract concepts such as being, knowing, substance, cause, identity, time, and space.

Epistemology

Epistemology is the theory of knowledge, especially with regard to its methods, validity, and scope. It distinguishes justified belief from opinion.

Ethics

The field of Ethics (or moral philosophy) involves systematizing, defending, and recommending concepts of right and wrong behavior.

Early Greek Philosophers and Their Ideas

Thales

Known as the father of Western philosophy, Thales is famous for the story of having once fallen into a cistern because he was looking up at the heavens.

Anaximander

Anaximander believed that... Continue reading "Essential Philosophical Concepts and Thinkers" »

Scientific Methods

Scientific methods provide frameworks for investigation and understanding.

Deductive Method

This method moves from general statements to particular statements. From general judgments or definitions (premises), individual conclusions are deduced that are the necessary consequence of the first. The consistency and validity of this method are unquestionable. The deductive method is characteristic of formal sciences, although in empirical sciences it is also used in the initial part of the investigation.

Inductive Method

The inductive method starts from the particular to formulate a general conclusion. Scientists, after observing that a property or event is repeated in many individual cases, conclude that such a property belongs to... Continue reading "Understanding Scientific Methods" »

1)Which is the key concept of Socratic ethics?

His ethics around truth and good, the notion of good is a political category, not merely on individual one. This means that the good is what suits the polis or city, not this or that particular citizen. However, Socrates is aware of the need to limit this concept in a context in which the disparity of interests and expections leads to contradictory views about it. This is the meaning of the pedagogical work that will develop throughout his life and culminate with his sacrifice in favour of the laws of Athens. (His death sentence)

1. Which is the difference between selfish good and political good?
2. The knowledge of good precedes it’s application in the practical and political sphere: once the good is

Problems of the Hypothetical-Deductive Method

Hypothesis Formulation

It seems reasonable to assert that in the formulation of hypotheses, some factors come into play that may seem unscientific or completely removed from scientific procedure. For example, imagination, luck, or chance. The inability to respond to this explanatory gap has caused some thinkers, such as Paul Feyerabend, to extend the influence of imagination to the entire scientific procedure.

Hypothesis Validation and Confirmation

Although the formulation of hypotheses assumes a certain amount of imagination and luck, to accept the suggested explanation, the hypotheses have to be checked with the highest scientific rigor. To solve this problem, Karl Popper proposed falsification as... Continue reading "Hypothetical-Deductive Method: Problems and Knowledge" »

Pre-Conventional Morality

The pre-conventional level of moral reasoning is especially common in children, although adults can also exhibit this level of reasoning. Reasoners at this level judge the morality of an action by its direct consequences. The pre-conventional level consists of the first and second stages of moral development and is solely concerned with the self in an egocentric manner. A child with pre-conventional morality has not yet adopted or internalized society's conventions regarding what is right or wrong but instead focuses largely on external consequences that certain actions may bring.^[7][8][9]

Stage One: Obedience and Punishment Driven

In Stage one (obedience and punishment driven), individuals focus on the direct consequences... Continue reading "Pre-Conventional Level of Moral Reasoning" »

Karl Popper's Falsificationism

The principal topic of this text from The Logic of Scientific Discovery is the vision that Popper has on science, according to his falsificationism method. First, the author argues that science is not certain knowledge and that it is not possible to reach the truth. Instead, we can only elaborate simple conjectures. He affirms that these scientific conjectures must be subjected to rigorous and systematic tests, not to verify them but to demonstrate that the conjectures are false. To conclude, Popper says that the purpose of science is not to reach absolute truth but to provide increasingly deep answers to new problems and to submit them to progressively more complex refutations.

The Doctrine of the Point of View

This

Understanding the Core Characteristics of Academic Writing

Academic writing in English is linear, clear, simple, and direct. It has a clear audience and a clear purpose, and it is also clearly structured. Academic English must be learned through observation, study, and experiment, because no one speaks or writes it as a first language.

There are five main features of academic writing:

1. Complexity

Written language is generally more complex than spoken language. It uses more subordinate clauses, more "that/to" complements, longer sequences of prepositional phrases, more attributive adjectives, and more passive voice constructions than spoken language.

While written texts can be more concise, they often employ longer words or phrases.

Examples of... Continue reading "Essential Features of Effective Academic Writing" »

Descartes' Analysis of Ideas

In this text, Descartes presents his analysis of ideas. First, Descartes states that our ideas, considered as immanent content (internal content) of our mind, cannot be considered false. Then, after recognizing that we can only be wrong when we make judgments, he says that it is a very common mistake to assume that our ideas refer to external entities; otherwise, we would never be wrong. Finally, Descartes concludes by explaining his distinction between the three types of ideas: innate, fictitious, and adventitious.

Locke's Critique of Cartesian Innatism

In this text, John Locke presents his critique of Cartesian innatism. First, Locke states that the goal of this text is to refute the widespread belief in the existence... Continue reading "Philosophical Concepts: Ideas, Experience, Ethics, Reason" »