Business Communication Essentials: Tools and Strategies
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Digital Communication Tools in Business
53. List and briefly explain three types of digital communication tools used in business.
- Instant messaging: Real-time text communication.
- Video conferencing: Virtual face-to-face meetings.
- Collaboration platforms: Tools like Slack or Microsoft Teams that facilitate teamwork.
Professional Online Presence
54. Explain the importance of a professional online presence and provide two tips for maintaining one.
A professional online presence can enhance your reputation and career opportunities. Tips include:
- Regularly update your LinkedIn profile.
- Avoid posting inappropriate content on social media.
Customer Service in Communication
55. Describe the role of customer service in business communication and provide an example
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