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Understanding Quality: Principles, Management, and TQM

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Understanding Quality

Quality is a subjective subject; it can be clustered into five quality points of view:

  1. Internal processes
  2. Business performance
  3. Product/service characteristics
  4. Customer perception
  5. Company strategy

Quality Planning – The process of identifying the quality standards relevant to the project and deciding how to meet them.

Quality Improvement – The purposeful change of a process to improve the confidence or reliability of the outcome.

Quality Control – The continuing effort to uphold a process’ integrity and reliability in achieving an outcome.

Quality Assurance – The systematic or the planned actions necessary to offer sufficient reliability that a particular service or product will meet the specified requirements.

What is Quality?

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Marketing and Management Fundamentals: Units 10 & 11

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Unit 10: Marketing Fundamentals

"Marketing is the social process by which individuals and groups obtain what they need and want, through creating and exchanging products and value with others." This involves exchange, satisfaction, strategy, vision, and direction (avoiding marketing myopia).

Marketing Defined

Marketing is the business discipline responsible for detecting the wishes and needs of consumers and guiding the company to satisfy them through mutually beneficial exchanges.

Core Principles

  • Values (Business Ethics): The set of principles, beliefs, and rules that dictate how the organization will be managed.
  • Mission (Based on field of activity, essential capabilities, and culture, including values and beliefs): Answers questions like: Who are
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Project Management FAQ: Triple Constraint, Deliverables, Assumptions, and More

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1- What is the triple constraint? Time, Scope, Resources.
2- What is a project deliverable? Any measurable, tangible, verifiable outcome, result
3- What is an internal department that oversees all organ... Project management office
4- Who is the person or group who provides the financial... Executive sponsor.
5- What are factors considered to be true, real or certain without... Project Assumptions
6- What are specific factors that can limit options including budget... Project Constraints
7- An error found during the analysis and design phase is relatively... True
8- What represents a key date by which a certain... Project Milestones
9- What is feasibility? The measurement of the tangible and intangible...
10- Which of the following are tangible benefits?
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Key Figures and Principles in Quality Management

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Juran's Contributions to Quality

1. Who Defined Quality as an Adequacy for Use?

R= Juran

2. According to Juran's Definition of Quality, Who Determines Product Quality?

R= The customer

3. What Was Juran's Constant Focus?

R= The pursuit of optimal quality

4. What Are the Five Quality Characteristics According to Juran?

R=

  • Technology
  • Psychology
  • Time-oriented
  • Contractual
  • Ethical

5. What Are the Six Steps to Troubleshooting?

R=

  1. Identify the project
  2. Establish the project
  3. Diagnose the cause
  4. Remedy the cause
  5. Hold the gains
  6. Replicate results and nominate future projects

Deming's Philosophy

6. Who Revised His Philosophy on Quality Management?

R= Deming

7. Who Is Remembered for His Fourteen Points?

R= Deming

8. What Are the First Two Deadly Diseases of Western Management According

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Irregular Verb Conjugations: English-Spanish

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InfinitiveSimple PastPast ParticipleSpanish
arisearosearisensurgir
awakeawoke (awaked)awoken (awaked)despertar
bewas/werebeenser/estar
bearboreborn(e)soportar/dar a luz
beatbeatbeatengolpear
becomebecamebecomeconvertirse
beginbeganbegunempezar
betbetbetapostar
bidbidbidpujar/ofrecer
bitebitbittenmorder
bleedbledbledsangrar
breakbrokebrokenromper
bringbroughtbroughttraer
buildbuiltbuiltconstruir
burnburnt (burned)burnt (burned)quemar
buyboughtboughtcomprar
cancouldcouldpoder
catchcaughtcaughtatrapar
choosechosechosenelegir
comecamecomevenir
costcostcostcostar
cutcutcutcortar
dodiddonehacer
drawdrewdrawndibujar
dreamdreamt (dreamed)dreamt (dreamed)soñar
drinkdrankdrunkbeber
drivedrovedrivenconducir
eatateeatencomer
fallfellfallencaer
feedfedfedalimentar
feelfeltfeltsentir
fightfoughtfoughtluchar
findfoundfoundencontrar
fleefledfledhuir
flyflewflownvolar
forbidforbadeforbiddenprohibir
forgetforgotforgottenolvidar
forgiveforgaveforgivenperdonar
freezefrozefrozencongelar
getgotgot
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Pricing Strategies, AIDA Model, Persuasive Techniques, and Advertising Appeals in Marketing

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Vocabulary Pricing

Penetration Pricing

When a company offers a limited-time discount and then raises the price. Examples: telephone agencies, insurance.

Premium Pricing

A strategy where a company prices its product higher than competitors. Examples: Apple, Ferrari.

Price Skimming

A strategy where a firm charges the highest initial price customers will pay and then gradually lowers it. Example: Apple lowers the price of previous iPhone models when they release a new one.

Captive Pricing

A strategy used for products with a core component and expensive accessories. Example: Printing machines are cheap, but the necessary accessories are expensive.

Predatory Pricing

The illegal act of setting prices low to eliminate competition.

Loss Leadership Pricing

Involves... Continue reading "Pricing Strategies, AIDA Model, Persuasive Techniques, and Advertising Appeals in Marketing" »

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Classic Shepherd's Pie Recipe

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1. Boil the potatoes:

Place the peeled and quartered potatoes in a medium-sized pot. Add a teaspoon of salt. Bring to a boil, reduce to a simmer, and cook until tender (about 20 minutes).

2. Sauté vegetables:

Melt 4 tablespoons of butter in a large sauté pan. Add the chopped onions and cook until tender, about 6 to 10 minutes. Carrots should be cooked with the onions because they take as long to cook as the onions do. If you are including peas or corn, add them toward the end of the cooking of the onions.

3. Add the ground beef, Worcestershire sauce, and broth:

Cook until no longer pink. Season with salt and pepper. Add Worcestershire sauce and beef broth. Bring the broth to a simmer and reduce heat to low. Cook uncovered for 10 minutes.

4.

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fdfsdf

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1.To determine the discharge coefficient of a large measurement structure such as Overflow spillways or a weir
●
2.To develop an effective method for energy dissipation at the outlet of a hydraulic Structure.
●
3.To Reduce energy loss at an intake structure or at a transition section.
●
4.To Develop an efficient, economic spillway or other type of flood releasing Structure for reservoir.
●5.To Determine an average time of travel in a temperature control structures, for Example in a cooling pond at a power plant.
●
6.To Establish the best cross section, location, and dimensions of various Structural components such as break water, the docks, and locks in harbor and Water way design.
●
7.To Determine the dynamic behaviors of a floating, semi
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Operations Research: Definition, Characteristics, and Uses

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Operations research (OR) is an analytical method of problem-solving and decision-making that is useful in the management of organizations. In operations research, problems are broken down into basic components and then solved in defined steps by mathematical analysis.

The process of operations research can be broadly broken down into the following steps:

  1. Identifying a problem that needs to be solved.
  2. Constructing a model around the problem that resembles the real world and variables.
  3. Using the model to derive solutions to the problem.
  4. Testing each solution on the model and analyzing its success.
  5. Implementing the solution to the actual problem.

Disciplines that are similar to, or overlap with, operations research include statistical analysis, management... Continue reading "Operations Research: Definition, Characteristics, and Uses" »

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The maximum zero mass is the maximum

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TIPES OF TARIFFS :

MINIMUM TARIFF MÍNIMA “M”: minium charge  M= 39,07€
NORMAL TARIFF “N” : shipments between 45 and 100 Kg.
FREIGHT TARIFF “Q”: applied by sections (+100 kg, +300 kg..)
BASIC TARIFF (“B” + “K”): regular journeys in European,
fixed part + addition per kilogram.
SPECIFIC TARIFF “CORATES”: aimed specific goods like
groceries, beverages …

 MULTIMODAL:

If maritime transport is used:
a) If value of goods is not declared:
Maximum compensation = 666,67 DEG x package or 2 DEG x kg of gross
weight ( the biggest value is chosen)
b)If value of goods is declared:
Maximum compensation = value of goods
If maritime transport is not used:
Maximum compensation = 8,33 DEG x kg of gross weight

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