Business Strategy Essentials: Competitors, Service, and Loyalty
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Competitor Analysis: A Strategic Approach
1. Identifying Your Company's Competitors
Direct Competitors:
Offer products/services that could serve as a similar substitute for yours and operate in your same area.
Indirect Competitors:
Provide products that are not the same but could satisfy the same need.
2. Competitor Objectives, Strategies & Reactions
Once true competitors have been identified, determine what to evaluate from them and how.
Benchmarking:
The process of measuring the performance of a company's products, services, or processes against those of leading businesses to identify best practices and ways to improve quality and performance.
3. Selecting Which Competitors to Attack or Avoid
Key Areas for Competitor Analysis:
- Business: Analyze competitor