Effective Crisis Management: Strategies for Handling Challenges
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Managing a Crisis Gracefully
When the worst happens, there are tactics you can use to contain the disaster, or at least try to dampen it down before it gets worse.
Don’t Panic
If you’ve just realized a mistake, take a few deep breaths.
Fess Up
If you make an error, your audience will realize it before your manager does, and your manager would rather not hear about it via third-party sources. It’s better to own up and consult your team for their expertise.
Go Straight to the Top
Regardless of who made the error, the head of department should be the one to deal with it. Crisis management should come from the top, and using a junior staff member to deal with it is not only bad for brand reputation, it’s also bad for inexperienced staff to have... Continue reading "Effective Crisis Management: Strategies for Handling Challenges" »