Business Meeting Skills, Customer Relations, and Advantage
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Unit 4: Chairing Meetings
Chairing a meeting means ensuring that a meeting achieves its aims. The meeting should have been called for a specific purpose, and all discussion at the meeting must be to this end. These are some of the skills required:
Impartiality
A chairperson should ensure that all participants have an opportunity to express their point of view.
Assertiveness
Ensuring that everyone gets a hearing will almost certainly involve stopping someone from dominating the proceedings. The more contentious the issue, the more likely you are to require firmness, although phrases like “I think we should hear from Ms. Smith on this” should be sufficient in most cases. Once you provide this opening, however, you need to ensure: no interruptions... Continue reading "Business Meeting Skills, Customer Relations, and Advantage" »