Bella Salon: New Employee Training & Client Interaction
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Welcome to Bella Salon!
Hi Jen, welcome to the Bella Salon family! We are happy to have you as part of our team. On your first day, you will learn how to schedule appointments. Please follow these steps every time you confirm an appointment.
Scheduling Appointments: Step-by-Step
- First, when you take a call: Ask the client in a friendly voice what day and time they want to book an appointment for. Remember, most of our openings are during the workweek; weekend spaces are very limited.
- Next, ask the client: Which stylist they would like to see. Always consult the appointment book to see which stylists are available.
- What if a stylist is completely booked? Ask the client if it would be possible to make the appointment for another date or time. Tell