Understanding Quality Management: Standards, Certification & TQM
Classified in Law & Jurisprudence
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Core Quality Management Concepts
Quality: Meeting customer requirements and expectations. A product or service possesses quality when it fulfills the requirements anticipated by its potential users.
Quality Management System (QMS): Involves developing a quality policy, an organized structure, and operating procedures to ensure products and services meet necessary requirements.
Standard: A public document created to regulate a specific activity, requiring approval from a legally recognized body. Compliance is generally not mandatory unless specified by official regulations.
Certification: A process where a third party provides written assurance that a product, process, or service conforms to specified requirements.
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