Everyday Conversations in English
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Lost Luggage
A: Hello? Is anybody there?
B: Yes, hello. You are talking to Customer Service of the Washington Central Airport. How can we help you?
A: I wish you could. Last Saturday, I came back from Paris on the United Airlines flight at 11:00 PM. Upon arrival, I looked for my luggage, but I never saw it again. What did you do with my suitcase? Did you lose it or something else?
B: Sir, calm down. We didn't lose your luggage. The suitcase could be on the next flight. Wait until then, and if the suitcase doesn't appear, we will talk to the crew.
A: Okay, but I need that suitcase right now. I had the ticket for my next flight in there, and that flight is in 20 minutes.
B: We are so sorry. Okay, we will print the ticket again and we will refund the... Continue reading "Everyday Conversations in English" »