How to Write a Formal Complaint Letter for Faulty Products
Formal Complaint Letter Template
Dear Sir/Madam,
I am writing to formally complain about a product I purchased on your website on 28th February 2026. The item, a black mug with a humorous inscription, was intended as a gift for my father. Unfortunately, the product did not meet my expectations.
Description of Issues
Firstly, the product description on your website stated a capacity of 360 ml; however, upon measurement, it holds less than 300 ml. Furthermore, the inscription is scratched and illegible, rendering it unsuitable as a gift. Additionally, the packaging is dull and grey, which is disappointing.
Requested Resolution
While I could replace the packaging, the damage to the mug itself is unacceptable. I request a full refund or a replacement...