Effective Negotiation: Process, Elements, and Closing Techniques
Classified in Economy
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Negotiation Process
Basic Elements in a Negotiation:
- Communication Process: It's the means through which negotiation results are constructed.
- Persuasion: Involves using words, silences (active listening), and gestures.
- Resolving Differences: Different needs enable value creation through idea generation.
- Result-Oriented: Focused on achieving win-win, win-lose, or lose-lose outcomes.
- Formal Process: Each phase contributes to the final result.
- Impacts Relationships: Cooperation positively affects negotiation outcomes.
- Cooperative Attitude: Parties work together for mutually beneficial solutions.
Closing Techniques:
- Summary Close: Summarize key points leading to a logical conclusion.
- Alternative Close: Offer two choices to move the deal forward.
- Artisan Close: