Business Strategy Essentials: Differentiation, Decline, Culture
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Understanding Differentiation
Differentiation involves creating unique features that add value beyond price, making customers willing to pay a premium. It can be:
- Tangible: Like size, performance, or packaging (e.g., innovative smartphone designs).
- Intangible: Such as brand image or exclusivity (e.g., Chanel’s luxury appeal).
The Demand Perspective
From the demand perspective, differentiation is identified by understanding customer needs, decision-making criteria, and motivations, such as lifestyle or cultural preferences.
Strategic Implications
To leverage differentiation effectively:
- Understand the product (what it does, key features).
- Link customer preferences to product features.
- Decide:
- How to position the product.
- Who to target.
- If the differentiation