Consumer Behavior Determinants: Internal and External Factors
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General Pattern of Consumer Behavior
Determinants influencing consumer behavior are categorized as follows:
A. External Determinants
The Macro Environment (Culture)
- Culture: The set of values, norms, and rules that govern behavior. Culture varies by region, country, religion, and other factors.
The Microenvironment
- Social Class: Membership dictates different social values and attitudes. Income often determines social class.
- Social Groups: Groups to which a person belongs, aspires to belong, or seeks approval from.
- The Family: Exerts the greatest influence, intervening in daily purchase decisions. Raising a family or marriage habits can forcefully change purchasing types.
The Company
- The application of the company's marketing mix can significantly influence