Tips for Dealing, Cross-Cultural Intelligence, and the POLC Framework

TIPS for Dealing

• PDI:

  High PDI - Don't try to push back explicitly, be aware you may need to go to the top for answers. Low PDI - Delegate as much as possible, ideally involve all those in decision making.

• Individuals:

  Accomplish, don't mix work life with social life, encourage debates and expressions. Low: Avoid giving negative feedback in public, saying no is expected, suppress feelings and emotions.

• MAS:

  High - Be aware of the possibility of differentiated gender roles, motivated by precise targets and by being able to show that they achieved them. Low - Avoid old boys school, workplace flexibility and work-life balance may be important.

CROSS-CULTURAL INTELLIGENCE Components:

1. Cognitive

2. Physical

3. Emotional/motivational

6 PROFILES:

1. PROVISIONAL:

   Quite effective working with similar people background.

2. ANALYST:

   The methodically deciphers foreign culture rules and expectations.

3. NATURAL:

   The natural relies entirely on intuition rather than on a systematic learning style.

4. AMBASSADOR:

   May not know about the culture he has just entered, but he convincingly communicates his certainty that he belongs there.

5. MIMIC:

   Has a high degree of control over his actions and behavior, facilitates communication.

6. CHAMELEON:

   Some can achieve results that natives cannot, due to their insider's skills and outsider's perspective.

POLC FRAMEWORK AND HOW THIS APPLIES TO CCM:

• Planning:

  Vision & Mission, strategizing, goals & objectives.

• Organizing:

  Org design, culture, and social networks.

• Leading:

  Leadership, decision making, communications, group/teams, motivation.

• Controlling:

  Systems, strategic human resources.

ROLE OF MANAGER:

• Get results, encourage learning, achieve identification.

KEY THEORIES OF MOTI:

• Self-actualization
• Esteem
• Love and belonging
• Safety needs
• Physiological needs