Sales Policies and Procedures at CARID

Greetings

Thank you for choosing CARID.

Closing

"Thank you for choosing CARID."

Files Not Allowed

We do not open the following file types: .jar, .exe, .zip, .rar

Cost Tool Information

The Cost Tool provides the following information:

• Manufacturer
• Overall Cost (Total)
• Profit Percentage
• Overall Weight
• SKU Number
• Shipping Location (Town and State)

Payment Options

We accept the following payment methods:

• Credit Card
• Debit Card
• PayPal
• PayPal Credit
• Wire Transfer
• Check
• Money Orders
• Prepaid Credit Card
• Gift Certificates

We do not accept C.O.D (or sent-in payments).

Discount Guidelines

Do not offer discounts or gift certificates before presenting the value-added benefits:

• Low prices (already discounted off of retail)
• 1-year price match guarantee
• 24/7 Technical support
• High-quality products

Shop discounts are 5-10% depending on the item.

Military discounts are 5-10% depending on the item (military email or ID number required).

Discount Policy

• 3%-CARiD-MaxDisc
• 5%-CARiD-MaxDisc
• USMILITARYZ10

When addressing price concerns, highlight our service and knowledgeable live agents available 7 days a week, our 1-year price match guarantee, and our vast selection of hundreds of thousands of products.

"Okay, I can try. Normally we don't allow discounts on this item as it's already on sale. Let me ask my Supervisor... I managed to get you a reduced price. Your new total is $$$, is there anything else you would like to add to this order?" (Use a discount as a tool to close a deal they are losing).

Price Matching

Under Z-Discount.

M.A.P Pricing

Minimum Advertised Price. Weathertech & AWE Tuning: NO DISCOUNTS or COUPONS.

Objection Handling

An Objection = An Opportunity.

Steps to Solve a Problem:

1. Identify the problem
2. Develop alternatives
3. Select the best alternative
4. Implement
5. Did the solution work? Y(Done) or N

Building Customer Relationships

Establish a relationship with the client: understand their needs, build rapport, credibility, and trust. Determine/relate their needs. Determine their interest level. Be an advocate and consultant.

Closing the Sale

Key elements in closing a sale include negotiation, observance, agreement, commitment, trust, pledge, responsibility, and loyalty.

Types of Closes (K.I.S.S - Keep it Simple Salesperson)

The "Assumptive Close": A representative answers a client's question and then asks a closing question. Example: "Absolutely, it comes with a 3-year warranty, which is great for you! Where would you like us to ship this?" or "Is there anything else you would like to add to this order?"

The "Choice Close": This involves giving the client options on a product. Example: "Would you like the gray mats or the tan ones?" or "Which do you prefer, black powder coat or stainless steel?"