it has been the medium used as the first contact with a company. It is used to arrange meetings , interviews or to ask for information, so the impression of the first telephone call is very important
Telephone means and equipment
Fixed individual devices
Private branch exchanges (PBX): it connects calls between two destinations or ends
PDA (Personal Digital Assistant) it`s like a small computer (Internet and electronic mail)
Smartphone: A PDA with video, camera, radio, MP3 player or television
Services: Internet, e-mail, videoconference, camera, audio and Video quality player, an agenda, GPS,....
3. Additional services offered by the telephone equipment
3.1 Common features(a,b,c,)
Fixed telephony: -
Notice of charge(aviso cargo) you receive info on the cost of a call
Call forwarding(desvio)it diverts calls to any number chosen
Call hold (retencion)you hold one to take other
Call waiting(en espera) it notifies an incoming call
Call offer(ofrecimiento)incoming one call and allows the recipient to accept or reject it.
Identification of the calling line , it identifies call numbers
Three-way calling (llamada a 3) 3 talking simultaneously
Call transfer (transferencia) connects two incoming calls
Notice initiation multiconferencecommunication with more than one person
Recall(rellamada) it makes a call to the last dialed number.
-Identification of incoming calls - Call restrictions -Music on hold -Billing information - call transfer -call forwarding -Remote call capture and remote extensions-Voice mail-Email -Management of blacklists-Actions to be taken according to dates and times -Conference rooms -List of incoming and outgoing calls -Automatic detection of incoming faxes-Call centres have queuing of incoming calls and recording of calls -Videoconference
Mobile telephony: voice mails, call forwarding and call waiting, missed calls, address book, conference calling, emergency call, voice recognition,Bluetooth system, GPRS, SMS, MMS, video calling, download, Email, GPS navigation system, and internet services