Hotel Organizational Structure, Design, and Technical Considerations

Organizational Chart of a Hotel Department

General Manager (GM) - The GM is the head of the department and oversees all operations. The Chief Engineer reports to the GM and is responsible for the following departments:

• Corporate Offices - Establish policies and procedures, ensuring accountability. They do not have executive responsibility for individual property performance.
• Property Management
• Repairs & Maintenance
• Landscaping - This department includes roles such as storekeeper, electrician, refrigerator engineer, painter, gardener, plumber, and air conditioning technician.

Hotel Physical Premises Design and Concept

The design and concept of a hotel's physical premises depend on its defined characteristics:

• Location
• Existing infrastructures
• Climate
• Concept
• Target market
• Available services
• Category
• Type of construction (thematic, monumental, modern, classic, horizontal, vertical, compact, bungalows)
• Size and capacity

Considered Factors

• Use of adapted, optimal, and easy-to-maintain materials
• Pleasant illumination
• Effective sound and temperature insulation

Hotel Circulation Schemes

The hotel flow must be designed rationally, as efficiency and profitability can depend on it.

Housekeeping Area: Scheme of Room Linen Flow

• Dirty laundry flows from rooms to the housekeeping area.
• Clean laundry is exchanged from the housekeeping area to room floors.

Example: Rooms > Dirty linen flow > Housekeeper-linen room > Linen exchange > Clean linen flow > Rooms.

Food & Beverage Circulation Flows

Suppliers > Storage & Conservation of Goods > Production Areas (Kitchens) > Room service, Restaurant, Banquets, and Bars > Clients

Hotel Building Technical Utilities

• Water system
• Electricity (most costly utility)
• Illumination
• Voltage power
• Industrial refrigeration
• Air conditioning and heating system
• Security
• Fuel
• Elevators (type, distribution, and communication should align with the hotel category)
• Locks

Electricity Power: Voltage transformers, power control panels, and electricity power emergency generators are essential. Consider using ecological renewable energies, as electricity is a significant cost factor in hotels.