Hotel Investment Analysis and Staffing Metrics

Hotel Investment and ROI Analysis

To determine the financial viability and necessary room rates for a hotel project, follow these calculation steps:

Step 1: Total Investment and Target Return

• Total Hotel Investment: 62,000,000
• Profit/Return on Investment (ROI): Calculate 22% of the total investment and add it to the principal.
• Calculation: (62,000,000 × 22%) + 62,000,000 = 75,640,000

Step 2: Adjusting for Operational Costs

Calculate the net revenue required after accounting for site-generated costs and departmental expenditures:

• Total Target with ROI: 75,640,000
• Less General Expenditures: 3,680,000 (Result: 71,960,000)
• Less Food and Beverage Costs: 1,300,000
• Net Target Revenue: 70,660,000

Step 3: Room Sales and Base Rate Calculation

Determine the number of room sales per year based on occupancy and calculate the base rate:

• Total Room Inventory: 300 rooms × 365 days = 109,500 available room nights.
• Projected Occupancy (65%): 109,500 × 65% = 71,175 rooms sold per year.
• Base Rate Calculation: 70,660,000 ÷ 71,175 = 992 (Base rate for population values).

Staffing Performance Standards

Effective management requires setting performance standards for various hotel departments.

Departmental Workload Standards

• Housekeeping (Camareras): 16 rooms per 8-hour shift.
• Coffee Shop Waiters: 22 covers per 4-hour shift.
• Cooks: 90 to 110 covers per 8-hour shift.
• Dishwashers: 150 to 200 covers per 8-hour shift.

Formula for Calculating Required Personnel

To find the actual strength needed, use the following formula:

(Total Task Time × Total Hotel Rooms × Days of the Year) / (Performance Standard × Effective Working Time)

Example: Waiter Staffing Requirements

• Workload: 350 covers to serve on average per day.
• Total Time: 365 days per year.
• Production Standard: One waiter serves 44 covers per 8-hour shift.
• Effective Working Time Calculation:
  • Weekly holidays: 104 days (2 days × 52 weeks)
  • Public holidays: 10 days
  • Annual leave: 15 days
  • Sick days: 6 days
  • Other absences: 9 days
  • Total Non-Working Days: 144 days
  • Effective Working Days: 365 - 144 = 221 days
• Theoretical Template: 350 / 44 = 7.95 waiters.
• Actual Strength Needed: (350 × 365) / (44 × 221) = 13.1 (14 waiters).

Front Office Operational Procedures

Standard operating procedures for students and tourism professionals using the Hotel Visual Front Office system.

Reservations and Check-In

1. Go to Consultations.
2. Select the desired Room.
3. Select Availability.
4. Bookmark the selection with a click.
5. Click the hand-shaped icon.
6. Check the Individual Book Bookmark.
7. Select the Check-In day.
8. Click the Check-In option; if the day turns green, the check-in is ready.

Uploading Charges and Billing

1. Select the Tickets icon.
2. Click the Launch button.
3. Select the Position (e.g., Spa, Restaurant).
4. Select the Item and the Quantity.
5. Click OK and then Launch.

Check-Out and Account Closure

1. Click the Ticket Button.
2. Choose the Form of Payment.
3. Process the document.
4. Click Launch.
5. Click Back twice.
6. Finally, release the room.