Formal Complaint Letter Examples for Products and Services

Formal Complaint Letters for Products and Services

Complaint Regarding Stimpson’s Electronics

Dear Sir/Madam,

I am writing to express my strong dissatisfaction at the disgraceful treatment I received at the Walford Branch of Stimpson’s Electronics yesterday afternoon.

Product Discrepancy and Pricing

Firstly, the product I was given was not the model I had asked for. The new X-401 calculator was demonstrated to me by the sales assistant, and I agreed to buy it. However, on unpacking my purchase, I saw that I had been given the smaller X-201 model instead.

Furthermore, this calculator was much cheaper than the model I requested and paid for. It did not have many of the features I needed and was much more basic than the one I was shown to begin with.

Staff Behavior and Management

To make matters worse, I was deeply offended by the behavior of the sales assistant when I went back to the shop to complain. He was not only impolite, but also unhelpful. He refused to contact the manager when I asked to speak to him about the incident.

As you can imagine, I am extremely upset. I must insist on a full refund, in addition to a written apology from the local manager, or else I shall be forced to take further action.

I expect to hear from you as soon as possible.

Yours faithfully,
Caroline Adams

Complaint Regarding New Hotel Stay

Dear Mr. Black:

Following our telephone conversation earlier today, I am writing to give details of my dissatisfaction with my stay at the New Hotel, Los Cristianos, Tenerife, on 10–18 August 2010, which I booked with your company for me and my family.

Failure to Meet Brochure Descriptions

My central complaint is that the hotel fell far short of the description in the brochure. We had booked two double suites, in rooms 213 and 214. Although the rooms were billed as four-star accommodation, they were:

• Very cramped
• Furnished with worn and dirty items
• Equipped with a non-functional shower (Room 213)

The hotel’s grounds, described in the brochure as “pleasant, tranquil, and spacious,” were in fact bordered on two sides by a very busy main road. The swimming pool was closed the entire week for repairs.

Inadequate Representative Support

When we spoke to your representative, Tracey Mills, she promised to try to get the shower fixed, but this took an unacceptably long time to happen—three days from when we first complained. I asked her to fill out an accommodation report form detailing these issues, and I enclose a copy for your information, together with photos of the bedrooms and the hotel grounds.

As I stated in my telephone call, I feel that we are due a full refund for this hotel stay as it failed to meet the description in the brochure, and it ruined our holiday. I look forward to hearing from you within the next two weeks.

Sincerely yours,
Maria Johnson