Essential Business English Vocabulary and Grammar Practice

Business Vocabulary

• Servicio al cliente: Customer service
• Sales forecast: Pronóstico de ventas
• Multinational
• Trainer
• Servicio técnico: Technical service
• Sales pitch: Lanzamiento de venta
• B&B
• Customer complaint
• Mayorista: Wholesaler
• Advertisement: Anuncio publicitario
• Supermarket
• IT department
• Minorista: Retailer
• Display area: Zona de exposición
• Hotel
• Waist
• Bolsa de la compra: Shopping bag
• Insurance: Seguro
• Notary teacher
• Lab technician

Grammar Exercises

Reported Speech

• That it was interesting
• That it was dirty
• That he waited for the sale
• That I was tired
• That he was hungry
• That he didn't spend the money
• That I wasn't very tall
• That she was quiet
• It was very cold
• I was late
• That she didn't shout
• I was sad
• I wasn't annoyed
• She was afraid of spiders

Used To

• Used to live
• Didn't use to smoke
• Used to be
• They used to visit
• Used to talk
• Didn't use to arrive

Professional Instructions

• Approach the customers
• Ask him to approve the customer
• Promote the special offers
• Ask him to promote special offers
• Turn on the tannoy
• Ask him to turn on the tannoy
• Turn up the heating
• Ask him to turn on the heating
• Organize the receipts
• Ask him to organize the receipts

Product Description Example

The briefcase is from the Tommy Hilfiger brand. Its shape is rectangular, it is black, its handle is silver, and it has a soft texture. Its measurements are 35 cm long, 25 cm wide, and 15 cm thick. Its weight is 500 grams and it is made in New York.