Effective Negotiation & Communication Skills
Classified in Philosophy and ethics
Written at on English with a size of 4.89 KB.
Public Speaking
A Well-Structured Talk
- Thorough subject knowledge
- Smart and professional appearance
- Careful preparation
- Good eye contact
- An enthusiastic attitude
- Strong voice
- Creative use of visuals
- Expansive body language
Transitional Phrases
- To start off, then
- To move on to my next point
- To go back to what I was saying
- To turn now to a different matter
- To say a bit more about that
- To give you an example of what I mean
- To digress for a moment
- To sum up, then
Techniques to Maximize Voice Use
- Rhetorical questions
- Dramatic contrast
- Tripling
- Repetition
- Simplification
- Emphasis
- Softening
- Machine gunning
Ethical Business Practices
Key Terms
- Ethical: Relating to beliefs about what is morally right and wrong.
- Activist: A person who believes strongly in political or social change and works hard to try and make this happen.
- Income: Money that is earned from doing work or received from investments.
- Refillable: Something that can have its quantity replenished a number of times.
- Initiative: A new action or movement, often intended to solve a problem.
- Barrier: Anything that prevents people from being together or understanding each other.
- Fair Trade: A way of buying and selling products that makes certain that the original producer receives a fair price.
- Retail: The activity of selling goods to the public, usually in small quantities.
- Branch: One of the offices or groups that form part of a large business organization.
- Controversy: A lot of disagreement or argument about something, usually because it affects or is important to many people.
Important Considerations
- Working conditions
- Animal welfare
- Ethical policy
- Social enterprise
- Non-personal banking
- Supply chains
- Human rights
- Ecological impact
- International development
Barriers to Negotiation
Viewing Negotiation as Confrontational
Negotiation need not be confrontational. In fact, effective negotiation is characterized by the parties working together to find a solution, rather than each party trying to win a contest of wills. Keep in mind that the attitude that you take in negotiation will set the tone for the interaction. If you are confrontational, you will have a fight on your hands.
Trying to Win at All Costs
If you win, there must be a loser, and that can create more difficulties down the road. The best perspective in negotiation is to try to find a solution where both parties win. Try not to view negotiation as a contest that must be won.
Focusing on Personalities, Not Issues
Particularly with people we don't like much, we have a tendency to get off track by focusing on how difficult or obnoxious the person seems. Once this happens, effective negotiation is impossible.
Blaming the Other Person
In any conflict or negotiation, each party contributes, for better or worse. If you blame the other person for the difficulty, you will create an angry situation. If you take responsibility for the problem, you will create a spirit of cooperation.
Negotiation Tips
Solicit the Other's Perspective
In a negotiating situation, use questions to find out what the other person's concerns and needs might be.
Prepare Options Beforehand
Before entering into a negotiating session, prepare some options that you can suggest if your preferred solution is not acceptable. Anticipate why the other person may resist your suggestion and be prepared to counter with an alternative.
Don't Argue
Negotiating is about finding solutions... arguing is about trying to prove the other person wrong. We know that when negotiating turns into each party trying to prove the other one wrong, no progress gets made. Don't waste time arguing. If you disagree with something, state your disagreement in a gentle but assertive way. Don't demean the other person or get into a power struggle.
"What are your concerns about what I am suggesting/asking?"
When you hear the other person express their needs or concerns, use listening responses to make sure you heard correctly.
State Your Needs
The other person needs to know what you need. It is important to state not only what you need but why you need it. Often disagreement may exist regarding the method for solving an issue, but not about the overall goal.
Consider Timing
There are good times to negotiate and bad times.