Chapter 18: Organizational Change and Stress Management
Forces for change:list a couple
Change:Making things different.
planned change:Change activities that are intentional and goal oriented.
Change agents:Persons who act as catalysts and assume the responsibility for managing change activities.
Overcoming resistance to change.
Tactics can help change agents deal with resistance to change:
Communication:Communication is more important than ever in times of change. One study of German companies revealed changes are most effective when a company communicates a rationale that balances the interests of various stakeholders
ParticipationIt’s difficult to resist a change decision in which we’ve participated. Assuming participants have the expertise to make a meaningful contribution, their involvement can reduce resistance, obtain commitment, and increase the quality of the change decision. However, against these advantages are the negatives: the potential for a poor solution and a great consumption of time