Complaint about Delay in Room Check-in | Apology and Resolution Offer

What Seems to Be the Problem?

I want to complain about the delay in checking into our rooms.

This really is unacceptable.

I understand. I'll speak to housekeeping straightaway.

Your rooms won't be ready for another two hours.

You're quite right.

I do understand. I'm very sorry that you've had to wait.

I'm sure we can do something to make your wait easier.

Could you explain exactly what the problem is?

I do apologize.

I understand how you feel.

I'm sure we can find a solution.

I'll look into this at once.

I'll check what's happened and come back to you straightaway.

Please accept a complimentary dinner to make up for the inconvenience.