Business English Communication and Email Writing Practice

Business Communication Matching Exercise

Match Column A to Column B

Column A: Questions and Statements

• 1. Can I use the internet and the intranet at the same time?
• 2. Should I underline the title?
• 3. Is the company looking for new sales representatives?
• 4. Are you going to order office supplies today?
• 5. I’ll be working in the Operations Department, right?
• 6. Should I keep a log of the visitors?
• 7. Why do you save all these messages?
• 8. Should I send the document as an attachment?

Column B: Responses

• a. (4) Yes, we’ve run out of paper and envelopes.
• b. (5) Yes, your job will be to assist Joe Green, the Director.
• c. (8) No, you can paste the information into the email.
• d. (1) Please, never access the internet while you are using the company’s intranet.
• e. (3) Yes, they want to have another five.
• f. (2) No, I think you should bold it.
• g. (6) No, Janice who works at the reception does that.
• h. (7) I want to listen to them later.

Ordering Workplace Dialogues

Number the sentences in the correct order to form two dialogues.

Dialogue 1: Checking Messages

• (1) d. How do I check my incoming messages?
• (2) a. First enter your access code.
• (3) e. What do I do after that?
• (4) c. Then press 1 to listen, 2 to save and 3 to delete.
• (5) b. Thanks for your help.

Dialogue 2: Document Review

• (1) c. Is this document OK? I want to send it out soon.
• (2) e. Yes, I think so. But I would include some details about our special offer.
• (3) b. You’re right. I’ll cut and paste the details from the catalogue.
• (4) d. I think I would also make the font bigger and bold it.
• (5) a. Great. Thanks for your help.

Professional Email Introduction Sample

Write an email introducing yourself as a new employee (approximately 60 words).

To: All Employees
From: Paulina del Moral
Subject: Nice to meet you

My name is Paulina del Moral and I’m the new Financial Director. I’m from Mexico and my previous job was Financial Director at Vodafone. I managed the financial department there for ten years. I’m very excited and serious about coming to work at Vodafone. I’m looking forward to meeting and working with all of you.

Sincerely,

Paulina del Moral