Business Analysis and Project Management Practices

Business Analysis and Project Management

ITIL Practices

• General Management
• Service Management
• Technical Management
• Architectural Management
• Continual Improvement
• Information Security Management
• Knowledge Management
• Measurement and Reporting
• Organizational Change Management
• Portfolio Management
• Project Management
• Relationship Management
• Risk Management
• Service Financial Management
• Strategy Management
• Supplier Management
• Workforce and Talent Management
• Availability Management
• Business Analysis
• Capacity and Performance Management
• Change Control
• Incident Management
• IT Asset Management
• Monitoring and Event Management
• Problem Management
• Release Management
• Service Catalog Management
• Service Configuration Management
• Service Continuity Management
• Service Design
• Service Desk
• Service Level Management
• Service Request Management
• Service Validation and Testing
• Deployment Management
• Infrastructure and Platform Management
• Software Development and Management

Business Analysis

Definition

• Enables organizational change by understanding and defining business needs.
• Can be project-specific or continuous improvement-oriented.

Role of a Business Analyst

• Gather requirements through elicitation.
• Facilitate sessions with stakeholders.
• Capture and document requirements.
• Monitor project activities to ensure requirement fulfillment.

Elicitation Techniques

• Brainstorming
• Data Mining
• Document Analysis
• Interviews/Focus Groups
• Mind Mapping
• Process Analysis
• Concept Modeling/Prototyping

Gap Analysis

• Identifies disparities between current and future states.
• Assists in defining improvement areas.

Types of Requirements

• Solution Requirements:
  • Functional Requirements
  • Non-Functional Requirements
• Transition Requirements: Facilitate the transition from the current to the future state.

Use Cases

• Describe interactions with the solution.
• Include Goal, Actor, and Flow of Events.

Project Management

Definition

• A temporary endeavor producing unique results.

Projects vs. Operations

• Temporary vs. Ongoing.
• Unique outputs vs. Repetitive outputs.

Project Manager’s Role

• Coordinate experts.
• Resolve organizational issues.
• Identify, analyze, and mitigate risks.
• Determine work, schedules, and resources.

Project Management Lifecycle Phases

1. Initiation
2. Planning
3. Execution
4. Closure

Initiation Phase

• Clarify the business need.
• Define high-level expectations.
• Identify stakeholders.

Project Planning Phase

• Detail project scope, time frames, resources, risks, and communication.

Work Breakdown Structure (WBS)

• Breaks work into manageable chunks.
• Top Level to Work Package.

Resource Planning

• Consider skills, knowledge, interest, availability, roles, and responsibilities.