Airline Policy and Operational Decisions Meeting Summary

The following actions and resolutions were agreed upon during the meeting:

1. Passenger Communication and Conflict Management

Proposal (Rafael García): Workers must clearly explain airline rules to passengers before the flight takes off, ensuring these rules are also printed on purchased tickets. If some passengers are aggressive and fail to calm down, security agents must be called.

• Resolution: Agreed unanimously.
• Responsible Party & Deadline: RG, January 28, Year X (RG to lead staff training).

2. Ancillary Fees: Blankets and Carry-on Luggage

Proposal (Chris Lee): Implement a $10 charge for airline blankets on short-haul flights. No blankets are to be provided on domestic flights lasting more than two hours. Furthermore, it was requested that the airline charge $49 for carry-on luggage, matching the fee for checking in a bag.

• Resolution: Agreed.
• Responsible Party & Deadline: KO, February 15, Year X (KO to follow up).

3. Seating and Toilet Usage Fees

Proposal (Chris Lee): Introduce standing-only seats for flights lasting less than one hour. Passengers must pay a fee to use the toilets.

• Resolution: Agreed.
• Responsible Party & Deadline: EA, December 9, Year X (EA to follow up).

4. Customer Acquisition Strategy

Proposal (Paloma Ruiz): It is a good idea to copy the strategy of a major American airline, as it could motivate the arrival of new customers and retain existing ones.

• Resolution: Agreed.
• Responsible Party & Deadline: KO, September 7, Year X (KO to follow up).

5. Families-Only Flight Section

Proposal (Katherine Osborne): Inaugurate a families-only section on flights, basing this proposal on the results of a survey conducted by the price-comparison website Skyscanner.

• Resolution: Agreed unanimously.
• Responsible Party & Deadline: PR, May 18, Year X (PR to lead staff training).

6. Passenger Weight and Seating Requirements

Proposal (Elena Anderson): All passengers must fill out a form beforehand providing basic information, such as height or weight, specifically indicating if they have obesity. In these particular cases, the airline will ask customers to purchase two seats, ensuring their comfort and preventing complaints from other customers.

• Resolution: Agreed.
• Responsible Party & Deadline: DB, April 17, Year X (DB to lead training).

7. Resolution of Customer Complaint (Anita Pathak)

Proposal (David Boon): The airline must apologize to the customer for the unfortunate incident and pay the compensation she demanded. Furthermore, the airline must reprimand the agent who allowed company rules to be infringed, potentially demanding that the agent cover the compensation paid to Anita Pathak, adding an extra payment for damage to the company's image, and dismissing the agent.

• Resolution: Agreed unanimously.
• Responsible Party & Deadline: DB, July 30, Year X (DB to lead training).

Next Meeting Details

The next meeting will be held on December 20 at 9:00 a.m. in the Cheapsky offices, Room 203.