Notes, summaries, assignments, exams, and problems for Vocational training

Participants in the Tourism Industry

• Visitors: Individuals with motivations for travel.
• The Destination: The host community.
• Government: Plays a crucial role in tourism development and promotion.
• Local People: View tourism as a factor for cultural exchange and employment.
• Travel Trade Intermediaries and Suppliers: Businesses providing tourist goods and services.
  • Travel Agents: Organize personal travel and accommodation for travelers. They offer services like hotels, cruise lines, railways, and package tour operators.
  • Wholesale Tour Operators: Develop and market package tours, often through travel agencies.
  • Tour Guides and Couriers: Travel with tourists and work to ensure travelers' needs are met.
  • Hotel Booking Agencies.
  • Destination Management Company

Job Analysis and Human Behavior

Job Analysis is an exercise to identify the human behavior necessary for a job. The job analysis phase is critical in recruitment and selection tools. An example of best practice in job analysis would be to use the following tools: individual interviews, group interviews, questionnaires such as the “Work Profiling System” framework, and direct observation.

Job Descriptions and Person Specifications

A Job Description is a statement of the purpose, scope, and responsibilities attached to the job. Russo (1995) suggested including job context, relations with others, and performance objectives. Watson (Head of EMEA at Google) emphasized the importance for employers to know three or four criteria needed for a job...

Present Continuous Tense

Is Susan traveling to Australia tonight?

• My friends are going to a burial after school.
• Allan isn't riding this bicycle this afternoon.
• Peter is having his English test tomorrow afternoon.
• Is Sean taking his brother to the shops soon?
• Tim is watering the plants this evening.
• Will isn't watching TV this evening.
• Are you making breakfast tomorrow morning?
• Is Hillary reading a magazine next weekend?
• They are buying a coffin this afternoon.
• She is visiting her husband's grave tomorrow morning.
• George and Joe are cheating death.
• Christopher is writing his death wish on Wednesday afternoon.
• I'm going to buy a headset on Friday.

Medical Vocabulary

English - Spanish

Anaphylaxis (ANAFILAXIA) – Burns (QUEMADURAS) – Dislocation (DISLOCACIÓN)...

Common Professions, Duties, and Workplaces

Accountants

Look after the finances in an organisation - office.

Bakers

Bake bread - bakery.

Barbers

Shave men's beards and cut men's hair - barber shop.

Bartenders

Serve drinks - pub, restaurant, or bar.

Butchers

Prepare and sell meat - butcher shop.

Chambermaids

Clean and tidy rooms - hotel.

Chefs

Prepare and cook food - kitchen.

Dentists

Look after people's teeth - dental clinic.

Doctors

Look after people's health - hospital or surgery.

Fishmongers

Prepare and sell fish - fish market.

Flight Attendants

Look after passengers - aeroplane.

Hairdressers

Cut and style people's hair - hair salon.

Judges

Judge and sentence people - law court.

Lawyers

Defend and prosecute people - law court, or lawyer's office.

Nurses

Look after patients...

List of Essential ICT Services

1. List the services that must be provided in the new ICT and indicates which are mandatory and which are optional. Solution:

• Service radio and television (RTV): capture, adapt and distribute radio and television signals that reach the building, so they can be interpreted by the user receivers.
• Telephone service available to the public (STDP): providing access to telephone and data transmission through the basic telephone network (TB) or integrated services digital network (ISDN).
• Service broadband telecommunications: to provide access to telecommunications services broadband (television, data, etc.), cable (TBA) or a wireless (SAI), promoting the development of the Digital Home.

2. Description of the Common Area of

Using Voicemail

• Contact someone off the hook: Press this button
• Delete: Press receiver
• Dial a phone number: Record an outgoing message
• Enter your access code: Replay
• Fast forward: Retrieve
• Listen to incoming messages: Review
• Location: Rewind
• Loud/Loudspeaker: Volume
• Modify: Save

Using the Intranet

• Attachment: doc. adjunto
• Background: fondo
• Bold: negrita
• Bullet: viñeta
• Column: Lower case letters: minúscula
• Copy: Paragraph
• Cut: Password
• Desktop: Paste
• Double click: Reply: contestar
• Flow chart: organigrama
• Font: Row: fila
• Forward: reenviar
• Heading: título
• Icon: Italics: cursiva
• Log in: iniciar sesión
• Log out: cerrar sesión
• Underline: subrayar
• Upper case letters: mayúscula
• Username:

Extra

• Alignment: alineación
• Flash: destello
• Headset: auriculares
• Hold: espera
• Increased security:

What is Marketing?

Marketing is fundamentally about identifying and profitably meeting human and social needs. It encompasses the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that hold value for customers, clients, partners, and society at large.

Defining Marketing & Management

Marketing management is both an art and a science. It involves choosing target markets and then attracting, retaining, and expanding customer relationships by creating, delivering, and communicating superior customer value.

Marketing vs. Selling: A Key Distinction

Managers sometimes mistakenly view marketing as solely “the art of selling products.” However, many are surprised to learn that selling is...

The Five Types of Customer Needs

We can distinguish five types of needs:

• Stated needs: The customer wants an inexpensive car. Example: "I want to buy a cheap car."
• Real needs: The customer wants a car whose operating cost, not initial price, is low. Example: "I want a car that does not consume a lot of fuel."
• Unstated needs: The customer expects good service from the dealer. Example: The customer has not thought about the specific need they have.
• Delight needs: The customer would like the dealer to include an onboard GPS navigation system. Example: Identifying secondary needs that surprise the customer.
• Secret needs: The customer wants friends to see them as a savvy consumer. Example: Needs that the customer is unlikely to voice explicitly.

Target