Notes, summaries, assignments, exams, and problems for Vocational training

Stressful Situations

• Going to the dentist
• Queuing in the supermarket
• Being stuck in a traffic jam
• Going to the hairdresser
• Finding a place to park
• Organizing a party
• Having an interview
• Making a speech
• Being afraid of flying
• Making a presentation to senior executives
• Leading a formal meeting
• Telephoning in English
• Writing a text with a tight deadline
• Negotiating a very valuable contract
• Asking your boss for a pay raise
• Dealing with a customer who has a major complaint
• Getting lost
• During the sales period
• During exam periods
• On the first date

High Levels of Stress

• Smoking a lot
• Losing your hair
• Your heart beats quickly
• Biting your nails
• Sweating profusely
• Shaking/trembling
• Eating a lot of sweets
• Not eating at all

Relaxation Techniques

• Walking
• Playing sports
• Reading
• Having a

Banking Services

Characteristics

Banking services are activities undertaken by a bank at the request of its customers, satisfying a need. Their price is called a commission.

Differences from Goods

• Intangibility: Services cannot be perceived by the senses. You do not know if a service is expensive or not until it is used.
• Inability to Protect with Patents: Services cannot be patented; only the name is patented (e.g., Visa).
• Perishability: If a service is not used, it is lost.
• Impossibility of Appropriation: Purchase only grants the right to use the service, not ownership.

Debits

Debits are authorizations given to the bank to make collections and payments from a bank account.

• Collections: Payroll, pensions, broadcast collections.
• Payments: Utilities (electricity,

Families and Households in the Economy

Families or households are primarily responsible for consumption. They make decisions about which consumer goods and services to choose to satisfy their needs. Their ability to spend depends on their income.

The circular flow of income describes the continuous flow of payments for goods and services between households, companies, and the public sector.

The Role of the Public Sector

The public sector consists of various public authorities operating at typically three levels of government:

• Local government: City councils and provincial bodies.
• Regional government: Autonomous regional administrations.
• Central administration: National government, ministries, etc.

The public sector uses several instruments to conduct... Continue reading "Economic Fundamentals: Families, Government, and Systems" »

Civil Servants (Funcionarios)

Individuals employed in public administration roles, operating under a statutory appointment. This typically involves permanent service and a fixed salary. They may serve the administration on a temporary or statutory basis.

Selection Systems

• Opposition (Oposición): Candidates undergo one or more tests to demonstrate their capacity for the vacant position.
• Contest (Concurso): Candidates are selected based on the assessment of their merits (e.g., experience, qualifications) without competitive examinations.
• Contest-Opposition (Concurso-Oposición): A combined procedure involving both the assessment of merits and the successful completion of specific tests.

Career Progression

Professional Classification

Jobs are classified... Continue reading "Spanish Public Administration: Roles and Processes" »

Quality Concept

• Quality Product
• Quality of Service
• Quality of Care

Defining Quality

There may be different definitions:

• According to the dictionary
• According to UNE-EN-ISO 9000:2000
• Specialty-based: focus on technical, financial, or customer aspects
• The Organization for European-based Quality Control (EOQC)

A quality product or service represents the degree that covers the client's requirements which were used, and the result of quality design and quality of manufacture.

Top Quality

• Satisfaction of needs and customer expectations (consumers, users, members of the organization, shareholders, society, etc.)
• The least-cost associated, linked to an efficient use of resources
• The use of continuous improvement as a method
• The applicability to all processes and

Understanding IP Address Classes and Basic Subnetting

IP addresses are categorized into classes, each with a default subnet mask that defines its network and host portions. Let's examine examples for Class A, B, and C networks.

Class A IP Address Calculations

• IP Address: 18.120.16.250
• Default Class: Class A
• Default Subnet Mask: 255.0.0.0 (or /8)
• Network Address: 18.0.0.0
• Broadcast Address: 18.255.255.255

Class B IP Address Calculations

• IP Address: 18.120.16.255
• Default Class: Class B
• Default Subnet Mask: 255.255.0.0 (or /16)
• Network Address: 18.120.0.0
• Broadcast Address: 18.120.255.255

Class C IP Address Calculations

• IP Address: 194.209.14.33
• Default Class: Class C
• Default Subnet Mask: 255.255.255.0 (or /24)
• Network Address: 194.209.14.0
• Broadcast Address: 194.

Functions of Muscle Tissue

• Production of body movements
• Stabilization of posture
• Volume regulation of the body
• Movement of chemicals in the body
• Production of heat

Properties of Muscle Tissue

• Electrical excitability
• Contractility
• Extensibility
• Elasticity

Types of Muscle Tissue

There are three types of muscle tissue: striated skeletal, striated cardiac, and smooth.

• Striated skeletal muscle: Called skeletal because the function of these muscles is to move the bones; it often works on a voluntary basis.
• Heart muscle (myocardium): Is located in the heart and is part of its wall. Its movement is involuntary.
• Smooth muscle: Is part of the walls of blood vessels, airways, and some guts. Almost always, this type of muscle movement is involuntary.

Structure of Striated

Firefighting Foams Characteristics

• Fluency and Sealing: Ensures quick and effective surface coverage, preventing fuel vapor escape.
• Heat Resistance: Maintains cooling properties under mechanical stress and heat.
• Durability: Resists heat, flames, and wind; regenerates if surface cracks occur.
• Contamination Resistance: Maintains a uniform bubble structure when exposed to liquid fuels.
• Thickness: Holds enough water to withstand contact with hot surfaces of non-liquid or solid fuel.
• Oxygen Separation: Physically separates oxygen from the air above the ignited fuel surface.
• Heat Absorption: Absorbs heat from the fuel and adjacent solid surfaces.
• Radiation Prevention: Prevents heat transmission from flames via radiation.

Dry Columns: Function and Operation

A... Continue reading "Firefighting Foams, Dry Columns, and Fire Types" »

**Human Action: Features, Reason, and Societal Impact**

**Features of Human Action**

Human action is characterized by intelligence and the ability to imagine, organize, and realize desires, projects, plans, and illusions. It allows us to transcend the realm of necessity and recreate new worlds. Our actions always represent a symbolic character, hence the creative nature arises.

**Key Traits of Human Action**

• Intentionality: Aristotle understood intentionality as the way a subject acts, moving into the world as an external reality. According to him, there are two modes of directing oneself toward an object: the theoretical, which expresses the human will, and the practical, designed to meet human needs.
• Purpose: Means are defined for a purpose, presenting

Leadership Styles

By Social Climate

• Authoritarian
• Democratic
• Laissez-faire

By Decision-Making Process

• Autocratic
• Consultative
• Group-oriented

Characteristics of Work

Theory X

• Concrete
• In installments
• Planned
• Controlled

Theory Y

• Autonomous
• Responsible
• Intrinsically interesting

Maturity Levels & Management Styles

• M1: Not knowing, not wanting (Directors)
• M2: Wanting, not knowing (Persuasive)
• M3: Knowing, not wanting (Participatory)
• M4: Knowing and wanting (Delegator)

Method for Defining Leadership Style

1. Determine the maturity level of work.
2. Identify the appropriate leadership style.
3. Modify maturity levels (if necessary).
4. Apply appropriate power bases to the maturity level (from M4 to M1):
   • Expert
   • Informational
   • Relational
   • Legitimacy
   • Reward
   • Connection
   • Coercive

Work Teams

Permanent